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Full-Time

Support Specialist

Posted on 6/24/2024

SugarCRM

SugarCRM

501-1,000 employees

CRM platform integrating sales, marketing, service

AI & Machine Learning
Data & Analytics

Compensation Overview

$40k - $55kAnnually

Junior

Remote in USA

Category
Customer Support
Customer Success & Support
Requirements
  • 1+ years in a technical, customer facing role
  • Knowledgeable in SQL
  • Fast learning and quick thinking
  • Work well in a team environment
  • Proficient in written and spoken English
Responsibilities
  • Create 'customers for life’ by delivering world-class support to customers and partners
  • Be responsive, professional, and proactive in all interactions
  • Track and triage all incoming support requests via phone, email, & support portal
  • Troubleshoot and resolve installation, implementation, and production issues
  • Continuously learn about Sugar products, core technologies, and troubleshooting methodologies
  • Share knowledge, experience, and best practices with the Support department
  • Work cohesively with other departments to ensure the customer’s voice is heard
  • Document known solutions for internal collaboration and public consumption

SugarCRM offers a CRM platform that integrates sales, marketing, and customer service, utilizing sales force automation, marketing automation, and customer service tools to enhance productivity and customer engagement.

Company Stage

Series A

Total Funding

$197.7M

Headquarters

San Francisco, California

Founded

2004

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

1%