Account Manager - SME & Growth

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

How you'll make impact

As an Airwallex SME Account Manager, you'll build relationships with existing customers and help them get more value from our products. You'll act as the bridge between customers and the wider Airwallex team, supporting growth across the Israel and EMEA business while helping us scale our Account Management strategy.

• Own and grow a portfolio of strategic SME accounts by developing account plans, increasing product adoption, deepening relationships and driving expansion through regular customer engagements.

• Identify, develop and close upsell and expansion opportunities, managing them from initial identification through close and revenue realisation.

• Act as a trusted advisor to customers by understanding their businesses, industries and goals, then helping them maximise the value of Airwallex and support their growth.

• Lead complex commercial negotiations, including bespoke commercial agreements, multi-product solutions and high-value expansion opportunities.

• Translate customer needs into commercially viable solutions by understanding technical requirements and working across multiple products.

• Work independently through ambiguity and change, bringing ownership and agility to a scaling business.

• Consistently achieve or exceed KPIs and revenue targets while staying curious about an evolving technology landscape and articulating its value to customers.

You'll work from our Israel office four days a week.

What we're looking for

Essentials

• Fluent written and spoken English and Hebrew.

• Three or more years of experience in account management or sales, ideally selling a technical product, with a proven track record of top performance.

• Strong consultative selling skills, with the ability to manage complex sales cycles, understand customer strategies and pain points, and articulate compelling value propositions.

• A proven track record of exceeding targets in high-target, high-pace environments.

• Strong data analysis skills, with the ability to use data to develop account strategies, identify opportunities and build effective QBRs and account plans.

• Experience managing complex, multi-product accounts, including developing and executing strategic account plans to drive retention, adoption and expansion.

• Exceptional communication skills, with strong verbal and written English and Hebrew and the ability to communicate with both technical and commercial stakeholders.

• Strong problem-solving, networking and relationship-building skills, combined with resilience, a positive attitude and a bias towards action when navigating blockers.

• Strong technical aptitude, with the ability to understand complex technical problems and requirements.

• Bachelor's degree or equivalent.

Preferred

• Experience in fintech, payments, financial services, B2B SaaS or another technology environment with complex products.

• Experience with structured sales methodologies such as MEDDPICC.

• Solid understanding of APIs.

• Experience with Salesforce.

You'll thrive here if

• You have a track record of hitting your numbers, and you're motivated by stretch goals.

• You own the outcome and you don't wait for permission to fix what's broken.

• You're comfortable making decisions with incomplete information and moving quickly anyway.

• You say what you mean. You're direct, but you lead with respect.

• You come to the table with a point of view, not just a problem.

Learn more about your team

SME & Growth at Airwallex is about more than closing deals. We help small and mid-market businesses solve real financial challenges across borders: getting paid globally, managing multi-currency accounts, paying suppliers, and running spend across markets from a single platform. You're not selling a feature. You're helping founders and finance leaders replace fragmented financial operations with one global system that actually scales.

It's a function for sellers who like to build, not follow a script: curious, resourceful, and comfortable figuring things out in markets that are still wide open. You get real autonomy to create value, build relationships, and move opportunities forward.

If you want to sell a serious product, solve real problems for ambitious businesses, and build your career fast, this is a place to do it.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.