IT Support Technician

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

ESSENTIAL FUNCTIONS:

· Provide fundamental to advanced technical support for standard office environment equipment (PC, peripherals, printer, network), line of business applications, Microsoft operating systems, Microsoft Office products, and cellular devices for end users.

· Organize and contribute to high-quality documentation for the IT department and our end-user ServiceNow knowledgebase

· Assist with various IT infrastructure improvement projects and assume the lead role in others where competency is demonstrated

· Deploy and maintain the company’s IT assets, including desktop/laptop PCs, printers, network hardware, backup server, and Apple mobile devices

· Investigate alerts and notifications from the remote monitoring and management system, and respond accordingly through service tickets

· Provide comprehensive, timely, and valuable communication to customers and vendors as required to keep all parties informed of issues, progress, modifications, and resolutions

· Timely and accurate resolution on all customer requests

· Follow company-specific guidelines for User Administration and security

· Communication to our clients, vendors, and internally via phone, email, and ticketing system

· Minimal travel to other states to support remote locations as needed

· Maintain accurate and thorough documentation in service ticketing system

· Ability to assist and or train other team members when assistance is needed

A qualified individual with a disability must be able to perform the essential functions of the position with or

without reasonable accommodation.

REQUIRED SKILLS:

· Excellent knowledge of Windows operating systems and Intel-based PC’s

· Strong interpersonal skills: such as communication skills, active listening, and customer-care

· General understanding of basic Windows Server roles (DHCP, NTFS sharing & security, print

server, etc.), network topology, BCDR operations, and associated hardware

· Working knowledge of, or ability to learn, a wide array of other software technologies, including

network management systems, software deployment systems, and hardware management systems

· Demonstrated proficiency in the diagnostic process of technical issues

Ability to work independently and with direction from IT leadership · Excellent technical writing skills for documentation and effective ticket management · Ability to multi-task and adapt to changes quickly · Understanding of support tools, techniques, and how technology is used to provide IT services · Self-motivated with the ability to work in a fast-moving environment

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

· Works in a manufacturing and office environment.

· Moderate walking, standing, stooping, bending, kneeling, and reaching required.

· Occasional lifting and carrying of up to 50 pounds.

· Operates tools, equipment, and machinery in accordance with company policies and procedures.

· Required to maintain a clean and safe work area.

· Must follow established safety procedures.

· Responsible for correcting unsafe conditions when possible and reporting hazards to management or the Safety Committee immediately

POSITION REQUIREMENTS:

· Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required

· Experience with scripting and automation tools preferred

· Professional IT Certifications, such as: Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network+

· Three years of experience in a similar position

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.