Veterinary Receptionist - Care Coordinator

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

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Position Overview

• Join a well-respected ER and Specialty hospital known for practicing top-tier medicine. Our team collaborates closely with Internal Medicine and Oncology services, and we have a criticalist on staff six days a week to support advanced and complex cases.

Key Responsibilities

• This position will be split between the front desk and the Emergency Room floor supporting doctors and technicians in a client liaison role.
• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Must have 2+ years in a fast-paced reception role.
• Must be fluent in computer systems and technology.
• Must have experience managing multiple phone lines and handling large cash payments.
• Must have 1+ year in a veterinary setting.

Preferred Skills (Nice to Have)

• 1+ year in an emergency/specialty veterinary setting.

Schedule

• Full-Time, the days vary but all shifts will be evening shifts, with the latest shift ending at 12AM.
• The schedule will be 4, 10-hour days with 1 weekend shift per week required.
• 2 holidays per year are required that may not align with regularly scheduled shifts.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range 19 - 22 USD