Senior Director of Managed Services - Network and Security

Who You Are

You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.

About The Role

We are seeking a Senior Director of Networking & Security to lead and scale high-performing teams responsible for enterprise networking and cybersecurity services across managed services and MSSP environments.

This is a people-first leadership role with primary accountability for building, managing, mentoring, and transforming teams of network and security engineers across global delivery environments.

The ideal candidate is a transformational leader with a proven history of:

• Building and scaling high-performance teams
• Leading MSSP growth and maturity
• Delivering results in complex, global enterprise environments
• Driving operational excellence and continuous improvement

This leader will serve as a strategic executive advisor to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment.

This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models.  Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives.  Excellent customer service skills are a must.  The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business.

Must be based in the United States. Travel up to 30% may be required.

Key Responsibilities

People Leadership & Team Development (Primary Focus)

• Build, lead, and scale high-performance teams of network and security engineers, architects, and technical leaders
• Develop structured training, certification, and career progression programs
• Lead global hiring, onboarding, and workforce planning strategies
• Drive organizational transformation and turnarounds for underperforming teams
• Establish strong coaching, mentorship, and leadership development frameworks

Global Delivery & MSSP Operations

• Lead globally distributed teams supporting 24x7 managed services and MSSP operations (NOC/SOC alignment)
• Scale delivery across multi-client, multi-region environments
• Own SLAs, KPIs, and customer satisfaction metrics
• Drive automation, standardization, and service delivery maturity

Networking & Security Domain Leadership

Networking Foundations (Core Infrastructure Ownership)

• Oversee enterprise network infrastructure including:
• Physical components (routers, switches, cabling)
• Virtual networking layers across data center and cloud environments
• Ensure deep expertise across network protocols, including:
• TCP/IP, UDP, HTTP/HTTPS, DNS, SMTP/IMAP
• Govern architecture and standards for:
• IP addressing (IPv4/IPv6) and subnetting strategies
• MAC addressing and Layer 2/Layer 3 segmentation
• Ports and service communication models
• Define and standardize network topologies, including:
• Star, mesh, hybrid, and distributed architectures
• Drive performance across:
  • Network availability, throughput, latency, and fault tolerance
  • High availability (HA) and redundancy architectures
• Lead modernization of cloud networking, including:
• Virtual networks, VPCs, hybrid connectivity, and secure segmentation

Security Capability Pillars

Secure Access & Edge

• Lead SASE / SSE / ZTNA strategy and service delivery
• Enable secure, identity-driven access across distributed environments

Identity-First Security

• Oversee IAM (Okta, Azure AD) and Privileged Access Management (PAM)
• Implement Zero Trust identity models and governance

Security Operations & Threat Detection

• Lead XDR / MDR capabilities and service delivery
• Drive SIEM / SOAR integration, threat detection, and response maturity

Cloud Security

• Own security capabilities across:
  • CNAPP, CSPM, CWPP
• Secure hybrid and multi-cloud environments

Compliance & Risk Management

• Align services to:
  • NIST, SOC 2, HIPAA frameworks
• Embed compliance into managed service delivery models

OT / Edge / IoT Security

• Secure operational technology, IoT, and edge environments
• Drive segmentation, monitoring, and risk reduction strategies

Perimeter & Network Protection

• Lead DDoS protection, firewall strategy, IDS/IPS, and segmentation
• Ensure proactive defense and threat containment across network layers

Service Delivery & Operational Excellence

• Own end-to-end delivery performance across networking and security services
• Drive maturity in:
• Incident, problem, and change management
• Monitoring and observability
• Lead LEAN-driven continuous improvement, including:
  • Process optimization and waste reduction
  • Standard work and performance metrics
• Operational transformation across global teams

Client Engagement & Executive Leadership

• Serve as an executive leader in client engagements and escalations
• Lead strategic reviews, service improvement initiatives, and roadmap discussions
• Partner with sales and solutions teams to expand MSSP and networking offerings

• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

Required Qualifications

• Proven experience as a senior people leader managing large networking and security teams
• Demonstrated success building, scaling, and transforming high-performance teams
• Experience leading global delivery operations within MSP/MSSP environments
• Expertise across core networking fundamentals and advanced security domains
• Deep experience in:
  • Networking infrastructure, protocols, and architecture
  • SASE / SSE / ZTNA
  • Identity-first security (IAM, Okta, Azure AD, PAM)
  • XDR / MDR and security operations
  • Cloud security (CNAPP, CSPM, CWPP)
  • Compliance frameworks (NIST, SOC2, HIPAA)
  • OT / IoT / edge security
  • DDoS and network protection strategies
• Strong understanding of Zero Trust architecture and modern security frameworks
• Experience building or scaling managed services portfolios and delivery frameworks.
• Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks).
• Strong financial acumen related to infrastructure cost models and consumption-based services.
• Prior experience building or turning around high-performance managed services teams
• Prior experience implementing and scaling ITIL and LEAN process frameworks
• Strong financial and operational acumen
• Strong understanding of ITSM frameworks, operational processes, and managed services delivery models.
• Experience in performance tuning, capacity planning, and large-scale infrastructure optimization.
• Excellent executive communication skills with the ability to simplify complex technical concepts.

 Preferred Experience:

• 15-20+ years of experience in enterprise networking and security, with at least 10+ years in leadership roles, and at least 5+ years in people leadership roles showing increasing levels of seniority.
• Prior experience in a Managed Services Provider (MSP) or consulting organization.
• Prior experience leading and developing managers
• Proven track record of growing a business with documented cases of close collaboration with sales executives
• Experience leading global delivery operations within MSP/MSSP environments
• Expertise across core networking fundamentals and advanced security domains
• Proven success scaling high-performance MSSP and managed services teams
• Experience building training programs and engineering career paths
• Strong experience in resource planning, utilization, and service profitability
• Familiarity with ServiceNow, SIEM, SOAR, and monitoring platforms
• Deep LEAN experience, including:
  • Kaizen and continuous improvement
  • Waste elimination and process optimization
  • Standardization and operational governance
  • Transformation of service delivery organizations
• Certifications preferred:
  • CISSP, CISM, CCIE, or equivalent
  • Cloud security certifications (AWS, Azure)
  • LEAN / Six Sigma

Some of Our Benefits

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!

Pursuant to the NYC Pay Transparency Law, the salary range in New York City for this position is $220,000 - 320,000 OTE (total compensation inclusive of base salary and bonus/commission). Compensation in other geographies may vary.

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.