Assistant Vice President

Functional

• Operational planning and process management to effectively plan, prioritize and execute everyday QC operations
• Knowledge of quality, process improvements, etc. 
• Consulting mindset

Leadership

• Strategic focus and strong business acumen
• Demonstrates a global mindset
• Demonstrates an agile, analytical approach and thought process
• Team management experience 

General

• Conformance to policies / compliances with auditing skills 
• Ability to coach and give feedback on an ongoing basis
• Interviewing skills 
• Strong written and verbal communication Skills.

• Works at keeping the team strong and motivated: boost team morale and productivity

Education  

• Bachelor’s degree required; a degree in business, finance, engineering, statistics, economics, operations, or another quantitative discipline is preferred.
• MBA or equivalent postgraduate qualification is preferred.
• Certified Lean Six Sigma Black Belt from a recognized institution is required; ASQ certification or an equivalent credential is preferred.
• Lean Six Sigma Master Black Belt (MBB certified / trained, or demonstrable experience operating at Master Black Belt level is strongly preferred).

Organizational Relationships

• Reports To: VP / SVP – Quality Excellence
• Supervises: Quality Excellence Assistant Managers, Managers, Senior Managers, Quality Leads and analysts

• Key Stakeholders: BCM, DIG and Travel Operations; Transformation; Risk and Compliance; Training; Technology; Finance; Sales; and client leadership

• Advanced command of Lean Six Sigma, DMAIC, DFSS, statistical analysis, process capability, control planning, root-cause methods, and benefits validation.
• Ability to design risk-based quality frameworks, sampling strategies, measurement systems, governance routines, and digital/analytics-enabled quality solutions.
• Strong proficiency in process mapping, value-stream analysis, data visualization, executive reporting, and project portfolio governance.
• Working knowledge of automation, AI-enabled quality monitoring, speech/text analytics, and continuous-monitoring approaches.
• Advanced proficiency in Microsoft Office; familiarity with statistical and business-intelligence tools is preferred.

• Deep understanding of BCM operations, including banking, lending, cards, payments, collections, fraud/financial crime, and capital-markets processes; knowledge of associated control and regulatory environments.
• Strong knowledge of Travel servicing and fulfillment processes across voice, digital, email, and back-office channels, including customer experience and service-recovery considerations.
• Proven expertise in quality assurance, transaction monitoring, complaints and defect analysis, calibration, audit governance, and corrective/preventive action.
• Demonstrated ability to lead complex, cross-functional transformation and improvement portfolios in a dynamic, multi-client environment.