Client Operations Intern

Job Description

The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference. 

Beyond your day-to-day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries. 

The Client Operations Intern will support a growing quality control operations team, gaining hands-on experience with client management, real loan files, and the underwriting process. 

Responsibilities 

• Learn the client management process and underwriting workflow 

• Gain hands-on experience working on real loan files 

• Support integration work as a new team is built out in the Jacksonville office 

• Help optimize and automate manual workflows 

• Perform additional duties and contribute to projects as assigned 

Knowledge and Experience 

• Must be currently enrolled in a degree program at an accredited university and be at least advancing to their junior year of study 

• Understanding of basic financial concepts, preferably in the mortgage or real estate space 

• Strong attention to detail 

• Experience with Claude or other AI tools is a plus 

Internship Program Schedule 

To accommodate varying academic calendars, the ICE Internship Program offers two schedule options: 

• Option 1: May 24, 2027 – August 6, 2027 

• Option 2: June 7, 2027 – August 20, 2027 

Candidates will be asked to select their preferred session during the application process. 

Please Note: Interns must be available to work full-time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated. 

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.