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Exponent Energy

Rapid EV charging hardware and packs

Field Service Engineer - HV

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

  • A Diploma, Bachelor of Engineering, or Bachelor of Technology in Automobile, Mechanical, or Electrical Engineering is required.
  • Five to eight years of experience in after-sales operations and customer support is required.
  • Proven experience leading and managing distributed field technician teams across multiple locations is required.
  • Structured problem-solving, attention to detail, and a customer-first approach are required.
  • Knowledge of electric vehicles, buses, charging station deployment, and fleet logistics is required.
  • Data analytics skills and comfort working with Microsoft Excel are required.

Responsibilities

  • Provide timely on-site or remote field support, where possible, to electric bus fleet customers experiencing vehicle issues, minimizing vehicle downtime.
  • Ensure timely field service support and keep the fleet operational.
  • Lead and manage a distributed field support team of bus field technicians across multiple locations, assign tasks, ensure the team is properly trained, monitor performance standards, and maintain discipline and service quality.
  • Collaborate with internal teams, including PQ, supply chain, and customer support, to coordinate spare parts, schedule services, manage upgrades or retrofits, and streamline service workflows across depots.
  • Oversee and monitor periodic maintenance schedules and service campaigns for the bus fleet, ensuring adherence and completion within timelines.
  • Diagnose and resolve electrical and mechanical faults related to batteries, motors, and other high-voltage systems on high-voltage buses.
  • Collect and provide structured feedback to engineering and product teams based on field observations and recurring issues to support continuous product and process improvement.
  • Maintain accurate, up-to-date documentation and service records across all locations.
  • Interface with fleet operators and customers, explain technical issues clearly, guide safe operation and maintenance, and support customer satisfaction and transparency in service delivery.
  • Coordinate with external vendors for spare parts, logistics, and on-ground support.
  • Travel frequently to depots and customer sites.

Desired Qualifications

  • Experience in electric vehicles, commercial vehicles, or buses is preferred.
  • Cross-functional experience in service or technical roles is a bonus.

About the Company

Exponent Energy

Rapid EV charging hardware and packs

Exponent Energy provides rapid charging for electric vehicles by integrating a specialized battery pack (e^pack), a charging station (e^pump), and a charging connector (e^plug). It works by equipping vehicles with the e^pack and using the e^pump/e^plug for a full charge in about 15 minutes, while building a network of its own charging stations starting in Bangalore. The company differentiates itself by delivering both the battery technology and the charging infrastructure, and by targeting commercial vehicles to minimize downtime. Its goal is to create a nationwide rapid-charging ecosystem in India that lowers downtime for fleets and grows through OEM partnerships and an expanding charging network.

Company size
201-500
Company stage
Late Stage VC
Total funding
$65.5M
Headquarters
Bengaluru, India
Founded
2020

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