In PersonTravel to other locations and communities for programming is required.
Social & Community ServicesResidential & Direct Support
About the job
Requirements
A diploma in Social Sciences, Child and Youth Care, or Social Work; related education will be considered.
At least one year of experience working with youth who have experienced trauma, using a trauma-informed framework.
Demonstrated experience in crisis prevention and intervention.
Direct experience engaging with diverse populations and applying a culturally responsive lens to interactions, program implementation, and capacity-building with young people.
A valid G driver's license.
Understanding of systemic barriers facing young people and how these may affect their experiences.
Ability to collaborate effectively, respectfully, and efficiently with multiple stakeholders with minimal supervision.
Effective understanding and use of technology, including Microsoft Office applications.
Employment is conditional on satisfactory VSS, references, and proof of education.
Responsibilities
Maintain a structured, trauma-informed, and safe setting for youth, ensuring 24/7 coverage in line with ministry operational guidelines and supporting daily educational needs in partnership with the Toronto District School Board.
Keep youth records current, complete, and properly closed and stored according to licensing standards and program policy.
Track youth needs, including clothing and hygiene items, and arrange and track medical, dental, and health appointments.
Support case management and intake, including completing Part 1 of intake, assisting with secondary intake, and scheduling, preparing, planning, and co-facilitating case management planning meetings with required participants.
Communicate with parents and guardians, ally persons, resource persons, probation officers, and others.
Schedule youth appointments and programming, attend court with youth, and support youth with hygiene, life skills, social skills, and individualized planning.
Participate in the supervision, training, and developmental growth of new staff members, students, and volunteers.
Assist youth and their families or supports in reaching individual goals.
Maintain a safe and healthy residence and work environment according to policies, procedures, and legislation, and de-escalate challenging behaviours during crises.
Prepare and pre-cook dinner following safe food-handling protocols.
Maintain timely and accurate notes and logs using case-management and other software, and complete administrative tasks according to the program model and policies.
Support reporting of statistics and notes for program evaluation or special projects as assigned.
Write Serious Occurrence Reports Level 2 as required, with support from program leadership and the Senior Counsellor.
Perform security calls and house checks, document them according to policy, and audit program logs.
Participate in individual, team, supervisory, planning, and case-management meetings, and designated training.
Model the agency's philosophy and mission and the program's values and beliefs.
Participate in strategic planning and organizational initiatives and committees as required.
Report regularly to funders and support internal accounting and fiscal management of the program budget.
Carry out other assigned responsibilities as needed to meet program objectives and deliverables.
Work shifts to support 7-day, 24-hour coverage, including days, afternoons/evenings, overnight shifts, weekdays, weekends, and additional hours as operational needs require.
Travel to other locations and communities as required for programming.
Desired Qualifications
Understanding of relevant legislation and institutional policies, including the Youth Criminal Justice Act, Education Act, and Safe Schools Act.
Experience working within a licensed residential setting.
Knowledge of social service agencies operating in Toronto and willingness to broaden knowledge about clients from outside the geographic area.
Current Standard First Aid and CPR certificate, CPI, and ASIST.
Case-management experience and experience in a live-in program.
Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.
WHO WE ARE
People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.
We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and social/team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, a savings plan for all permanent positions
THE OPPORTUNITY
Job Class
Union
Department
Justice Services
Location
Toronto, ON
Status
Full-Time, Permanent
Pay Rate
$57,630 per annum
Vacancy Number
JS-U26-54
Number of vacancies
1
Available
Immediately
Hours/Shifts
Tuesday to Thursday 11:30pm to 7:30am
Friday and Saturday 11pm to 7am
Schedules are subject to operational needs.
Terry Fox House is a 24/7, live-in program which provides services to young men involved in the youth justice system, who have been charged with an offense and ordered for either open custody or detention placements. The team provide education and employment support, life-skills programming, and transitional planning which best supports individuals when they leave the program.
Reporting to the Supervisor, the Youth Worker is responsible for maintaining a structured, trauma-informed and safe setting for 24/7 coverage for the youth in our care, as aligned with ministry operational guidelines, as well as the daily educational needs of the youth, in partnership with the Toronto District School Board.
The position involves shift work which entails 7-day, 24-hour coverage – flexibility to work on days, afternoon/evenings and wake overnights, weekdays, weekends and beyond regular shifts as needed. Travel to other locations/communities due to programming is required.
Requirements
WAYS YOU CAN CONTRIBUTE
Youth Engagement & Direct Programming
Working closely with the Senior Counsellor and leadership team to support youth, including:
Ensuring all youth records are current and complete
Supporting with the tracking of youth needs such as clothing, hygiene items
Supporting in ensuring all medical/dental/health appointments are arranged and tracked appropriately
Support Senior Counsellor with case management, including:
Completing Part 1 of the intake process for incoming youth
Support in the secondary intake process for incoming youth, with Senior Counsellor support
Scheduling, prepare, plan for, and co-facilitating case management planning meetings with required members
Support in communication with parents/guardians, ally persons, resource persons, probation officer, etc.
Supporting with scheduling youth appointments and programming
Attending court with youth
Support youth with hygiene, life skills, social skills, and individualized planning
Participate in the supervision, training, and developmental growth of new staff members, students and volunteers.
Assist youth and their families/supports in reaching their individual goals
Foster a safe and healthy work environment for the residence, youth, and the staff as per policies, procedures and the legislation. Deal with crisis situations to de-escalate challenging behaviours
Ensuring all youth records are closed and stored according to licensing standards and program policy
Prepare and pre-cook dinner following safe food handling protocols
Administration & Professional Development
Maintain timely and accurate notes and logs using case management and other software, as well as other administrative tasks, as per our program model and policies
Support in the reporting of statistics and other notes as needed, to support in the program evaluation or other special projects, as assigned
Writing Serious Occurrence Reports Level 2s as required; with support from program leadership and Senior Counsellor
Perform security calls, house checks and document as per policy
Auditing of program logs
Actively participate in individual and team meetings, supervisory meetings, planning sessions, case management meetings, and designated trainings
Work effectively with other members of the team
Modeling the agency’s philosophy and mission statement, as well as the program’s Values and Beliefs at all times
Other responsibilities as may be assigned
Participate in strategic planning and other organizational initiatives and committees as required
Regular reporting to funders, internal accounting, and fiscal management of the program budget
Execute other responsibilities as necessary to achieve the objectives and deliverables of the program
Other responsibilities as may be assigned
WHO YOU ARE
Diploma in the Social Sciences, Child and Youth Care, Social Work. Related education will be considered.
Minimum one year experience working with youth who have experienced trauma in their lives from a trauma-informed framework
Demonstrated experience in crisis prevention and intervention
Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including program implementation and capacity-building with young people
Valid G driver’s license
A strong understanding of the systemic barriers that young people face and how this may impact youth and their own experiences
Excellent interpersonal, written, and verbal communication skills
A demonstrated ability to collaborate with multiple stakeholders effectively, respectfully, and efficiently with minimal supervision
Effective understanding and use of technology, including Microsoft Office applications
In addition, the following are considered assets:
Understanding of relevant legislation and institutional policies (including the Youth Criminal Justice Act, Education Act, Safe Schools Act)
Experience working within a licensed residential setting considered an asset
Knowledge of the social service agencies operating in Toronto and a willingness to broaden knowledge with respect to clients coming from outside of our geographic location
Current Standard First Aid and CPR certificate, CPI, ASIST
Case management experience and experience in a live-in program are preferred
Experience working within a licensed residential setting considered an asset
APPLICATION INSTRUCTIONS
Thank you for your interest in working with Springboard. Please submit cover letter and resume in one document. Employment requires satisfactory VSS, references and proof of education.
Deadline for internal applications is October 15 , 2026
Deadline for the external applications is October 22,2026.
Only selected candidates will be contacted.
AI in our Hiring Process: We use an application tracking system with AI-assisted tools to help us stay organized and review applications efficiently. While technology supports the process, it never replaces human judgment. Every application is personally reviewed by the hiring manager, and all hiring decisions are made by people — not AI.
Springboard values the diverse skills and experiences and is committed to an inclusive and accessible environment. Accommodations are available throughout the recruitment process upon request.
Benefits
Why Join Springboard?
Be part of a mission-driven, inclusive organization that values people and impact.
Comprehensive benefits package and pension plan.
Access to training, mentorship, and career development opportunities.
A dynamic team environment focused on learning, growth, and making a difference.
Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.