Customer Solution Center Graduate
About the job
- A Bachelor's degree is preferred, or the candidate may hold a Diploma degree, with completion in 2025 or 2026.
- Broad knowledge of and passion for the information technology industry.
- Technical troubleshooting skills.
- Analytical and problem-solving skills.
- Knowledge of software and hardware for computing, storage, and peripheral devices.
- Proficiency with case management databases and tools.
- Customer service skills.
- Ability to work effectively with minimum supervision and flexibility according to business needs.
- Ability to work in a fast-paced and high-pressure environment.
- Resolve hardware and software technical issues from incoming internal or external business and end-user contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions about features, specifications, repairs, current and discontinued products, parts, and options according to customer entitlement.
- Resolve internal or external business and end-user problems by telephone and electronic support.
- Document case summaries and resolutions in writing and verbally, and add them to the Knowledge Management System.
- Proactively assist customers to avoid or reduce problem occurrence.
- Engage team members for support as required to meet internal or external business and end-user service-level agreement demands.
- Act as the first point of contact for customer phone calls and emails, collecting relevant information to prioritize and categorize interactions.
- Respond to automatically detected events from HPE monitoring systems, validate whether an event is significant, and collect relevant information to prioritize and categorize the incident.
- Enter incident details and resolution progress into the HPE incident-tracking system.
- Perform diagnostics on information technology infrastructure, including routers, switches, firewalls, HP-UX, SUSE Linux, VMware, Microsoft Windows servers, and storage.
- Troubleshoot incidents to resolve them or identify the need for technical escalation.
- Identify customer-sensitive situations and initiate management escalation.
- Correctly record incident details and resolutions in the HPE ITOC Australia incident-tracking system, ServiceNow.
- Own customer issues, manage communication within HPE and with customers, leverage wider HPE resources, and follow incidents through to resolution.
- Maintain a thorough understanding of Information Technology Infrastructure Library best practices.
- Phone and remote support experience.
- Electronic support experience.
- Excellent verbal and written communication skills.
About the company
Hewlett Packard Enterprise sells servers, storage, networking and hybrid cloud software to large companies, governments and service providers. Its GreenLake platform lets customers run on-premises hardware as a metered cloud service, and its Cray supercomputers run national lab and AI training workloads. The networking business, built on Aruba and Juniper Networks, supplies campus, data-center and routing equipment. Revenue comes from hardware sales, multiyear support contracts, financing and subscriptions. The company traces its roots to Hewlett-Packard, founded in 1939, became a separate public company in 2015 and is headquartered in Houston, Texas.
Company Size
10,001+
Company Stage
IPO
Headquarters
Houston, Texas
Founded
1939
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Simplify's Take
What believers are saying
- Growth is strong: revenue hit a record $12.2 billion, up 34%, in the quarter reported September 2026.
- Time off to recharge: HPE gives four Wellness Fridays off a year plus 60 hours of paid volunteer time.
- Scale gives range: HPE runs server, storage, networking and supercomputer businesses under one employer.
What critics are saying
- Cuts continue after Juniper: an October 2025 WARN notice listed 52 HPE layoffs in San Jose, California.
- Integration pressure: HPE still targets $600 million in yearly Juniper cost savings by fiscal 2028, as of October 2026.
- Supply limits sales: in September 2026, CEO Antonio Neri said memory supply stays very constrained until 2028.
What makes Hewlett Packard Enterprise unique
- Networking is now core: Juniper helped make networking a $2.9 billion business in the quarter reported September 2026.
- AI networking is surging: Networks for AI orders hit a record $700 million in the quarter reported September 2026.
- Hybrid cloud model: GreenLake bills customers monthly for on-premises servers and storage they use.
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Benefits
Health Insurance
Flexible Work Hours
Hybrid Work Options
Professional Development Budget
Wellness Program
Growth & Insights and Company News
6 month growth
11%1 year growth
11%2 year growth
11%Hewlett Packard Enterprise (HPE) shares fell about 7.4% to $63.695 at 11:48 ET on October 14, after Barclays downgraded the stock to Equal Weight. The bank cut its price target to $77 from $83 but left its financial forecasts unchanged. The move questions how much investors should pay for HPE's growth story, not its earnings outlook. The share price sits 124.2% above GuruFocus's GF Value estimate of $28.41. Data-center networking revenue rose 112.2% year over year to $382 million, about 3.1% of quarterly revenue of $12.2 billion. The wider Networking segment brought in $2.9 billion at a 22% operating margin, against 17% for Cloud & AI. The next earnings report must show stronger evidence that the premium is justified.
TidalScale began with a vision to establish a new category of computing offering unprecedented scalability, flexibility, and ease of deployment for large memory systems. This was accomplished by stitching together industry standard computers connected with Ethernet to create a virtual server of essentially any size. We called this innovation Software-Defined Servers. Along the way there were many additional innovations including the recently announced TidalGuard™ technology which allowed for the hot-swapping of computers, enabling nodes to be replaced at the first sign of impending failure – all while keeping the application up and performant. This was just one of the 30 issued patents on our technology. A new chapter is unfolding for Software-Defined Servers as TidalScale’s technology and many key team members will now be a part of Hewlett Packard Enterprise. With HPE’s long history of innovation, current market-leading positions, and emphasis on culture and innovation, we couldn’t think of a better company to continue to forge the future for the technology and end-user value proposition. In addition to the dedication of our employees and support from investors, we want to thank our partners and customers for choosing our technology for their workloads. And looking forward, we are excited to see how HPE takes Software-Defined Servers to the next level! #softwaredefined # | 31 comments on LinkedIn
HPE today announced the acquisition of CloudPhysics alongside the launch of its infrastructure recommendations engine.
HPE unveiled four new ProLiant Gen13 Servers powered by 6th Generation AMD EPYC processors, designed to accelerate enterprise AI workloads whilst strengthening security and simplifying operations. The lineup includes the HPE ProLiant DL585a Gen13, supporting up to eight GPUs for AI inference and agentic AI workloads, and the compact DL525 Gen13 with up to 256 cores for high-throughput applications like fraud detection. Two OCP-compliant systems, the ProLiant XD245 and XD285, maximise compute density for data-intensive AI and HPC workloads through efficient shared power and cooling. The servers feature HPE iLO 8 with industry-first automatic self-encrypting drive capabilities and post-quantum cryptography readiness. HPE Compute Ops Management delivers 50% reduction in server management time. The DL525 launches later in 2026, with the DL585a following in early 2027.
Toshiba Asia Pacific has validated a quantum-safe communications solution with SpeQtral and HPE to protect critical infrastructure and government networks from quantum computing threats. The solution integrates Toshiba's Quantum-secure Networking Platform with HPE Networking SRX Next Generation Firewall, enabling organisations to strengthen IPsec VPN connections whilst preserving existing infrastructure. The system combines Post-Quantum Cryptography and Quantum Key Distribution technologies to protect against "harvest now, decrypt later" attacks, where encrypted data captured today could be decrypted by future quantum computers. SpeQtral led the integration, demonstrating secure IPsec VPN operation using quantum-safe key material. The solution will be showcased at GovWare 2026 in Singapore from 13-15 October, offering critical information infrastructure operators a practical pathway to quantum-safe security.