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Sutherland

Global BPO providing customer lifecycle management

Director Business Development

Account ExecutiveConfirmed live in the last 24 hours
Full-timeWindsor, ON, CanadaNo salary listedIn-person

About the Job

Requirements

  • Experience selling digital transformation, information technology, customer engagement, and business process transformation services.
  • Proven experience opening and closing deals.
  • Strong domain knowledge and experience in the industry.
  • Ability to sell global delivery solutions leveraging sites in India and the Philippines.
  • Highly developed selling, customer relations, and negotiation skills, with the ability to consult with and influence chief executives.
  • Ability to provide verifiable client references.
  • Consecutive quarterly and yearly quota achievement in complex selling environments using a solution-selling model.
  • Very good understanding of emerging technologies and leading business trends.
  • Strong problem-solving ability and aptitude to identify strategic solutions to business problems with enterprise-wide implications.
  • Ability to work across diverse corporate environments, industries, and technical and non-technical audiences.
  • Ability to multitask amid rapidly changing priorities and manage multiple tasks in a dynamic environment.
  • Ability to develop, execute, lead, and maintain complex projects, programs, and assignments.
  • Alignment with the company's core competencies and values.

Responsibilities

  • Develop and close a targeted list of new-logo business within the assigned domain to meet quotas.
  • Conduct direct business development and sales activities with prospective clients.
  • Own the client relationship from deal conception through closing.
  • Sell the suite of services, including digital transformation, information technology, customer engagement, and business process transformation services.
  • Participate in the handoff and subsequent evolution of the client relationship with the Client Partner.
  • Establish and maintain consultative sales relationships within each prospective client organization, from chief executive teams to departmental managers.
  • Leverage domain, technical, digital, and operational business knowledge to create demand and persuade prospective clients through compelling value propositions and purchasing rationales.
  • Understand prospective clients' strategic and tactical business issues and align the company's current and future capabilities to create opportunities and solve business problems.

Desired Qualifications

  • Experience working for a global consulting firm.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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