Rush Enterprises

Integrated commercial vehicle retailer and services

Service Advisor

Service Advising & EstimatingPosted on Nov 11

Full-timeKansas City, MO, USA$50k - $60k /yrIn-person

About the Job

Requirements

A high school diploma or general education degree (GED) is required.
One year of service experience, or equivalent experience and/or education, is required.
Appropriate manufacturer training is required.
A valid commercial driver’s license (CDL) is required.
The driving record must allow insurability by the company’s carrier.

Responsibilities

Sell and schedule needed service work on commercial trucks and equipment for the dealership service department.
Gather customer complaint details and expectations.
Perform vehicle walk-around inspections and verify vehicle information.
Connect to J-Pro and perform on-the-spot vehicle diagnostics, print the report, refer to service history (including SIR), and recommend additional needed service.
Advise customers on vehicle care and the value of maintaining vehicles in accordance with manufacturer specifications.
Accurately and clearly document customer vehicle problems on a service input card, verify customer information, and obtain the customer’s signature.
Establish the promised time based on shop workflow and communicate with the foreman.
Establish the customer’s method of payment and obtain credit approval when necessary.
Create the repair order in the business system, create the repair order file, and secure the signed service input card in the standardized repair order jacket.
Check repair progress throughout the day; contact customers about estimate or promised-time changes, explain cost and time requirements, and obtain authorization before additional repairs are performed.

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

Gather customer complaint details and expectations.
Perform vehicle walk around inspection, verify vehicle information.
Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
Establish “promised time” based on shop workflow, communicate with foreman.
Establish customer’s method of payment. Obtain credit approval, if necessary.
Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits:

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications:

High school diploma or general education degree (GED).
One year service experience; or equivalent experience and/or education.
Appropriate manufacturer training.
Valid CDL license.
Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $50,000.00/Yr.
Maximum Pay Rate

USD $60,000.00/Yr.

About the Company

Rush Enterprises

Integrated commercial vehicle retailer and services

Rush Enterprises runs a large network of Rush Truck Centers that act as one-stop shops for commercial vehicle customers. It sells new and used trucks, provides aftermarket parts, and offers service and repair, as well as financing, leasing, and rental options. Its customers include owner-operators, regional and national fleets, and government agencies, and it earns revenue from vehicle sales, parts and service, and financing. The company differentiates itself through its extensive dealer network and by offering a full range of related services in one place, making it easier for customers to manage their vehicle needs. Rush Enterprises’ goal is to be the main provider of commercial vehicle solutions by growing its network, services, and financing options to serve more customers in the expanding commercial vehicle market.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: New Braunfels, TX
Founded: 1965

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