Operations Shift Leader

Job Description:

Shift Leader, BBTI

Crewe, Cheshire

Shift Pattern: 1pm-10pm, Monday to Friday

We are looking to hire x2 experienced Shift Leaders at our European HQ in Crewe, Cheshire.  If you are looking for a new and exciting opportunity to join a global leader in tech protection, repair, sustainability, and support solutions, this is the role for you.

The Shift Leader within Likewize’s BBTI division oversees the day-to-day operations of warehouse staff processing pre-owned Mobile Phones, tablets, wearables and computers. This role ensures smooth shift performance, effective team coordination, and compliance with operational standards. By guiding the team,   managing workflows and overseeing the utilization of our state of the art automated device testing system, the Shift Leader supports our commitment to sustainability, resource optimization, and customer satisfaction across our reverse logistics operations.

Primary Responsibilities

• Shift Leadership: Oversee daily shift operations, ensuring workloads are balanced, targets are achieved, and team members remain productive and engaged.

• Team Management: Provide guidance, training, and support to operatives; monitor performance and escalate issues when necessary.

• Workflow Oversight: Assign tasks across receiving, inspection, processing, device preparation and cleaning to maximize efficiency and accuracy.

• Quality Assurance: Ensure adherence to quality standards; spot-check processed items and verify compliance with refurbishment and testing and data-wipe requirements.

• Health & Safety Compliance: Enforce safety policies, conduct toolbox talks, monitor the correct PPE use, and safe handling of electronic products.

• Performance Reporting: Track and report on shift performance metrics, including productivity, accuracy, and stock movements.

• Problem Solving: Address operational issues quickly, escalating to the Supervisor/Manager when needed, while maintaining smooth shift flow.

•   Cross-Department Coordination: Act as the key liaison with refurbishment, testing, logistics, and quality assurance teams to ensure seamless operational handovers.

• Warehouse Standards: Maintain a clean, organized, and safe working environment; ensure compliance with SOPs, security protocols, and environmental best practices.

• Data & Compliance: Ensure accurate use of warehouse management systems, asset-tracking tools, and adherence to data protection and information security policies.

• Data Protection: Respect the value of information by following Likewize's data protection / information security policies and procedures.

Requirements

• Previous experience in a warehouse, logistics, or reverse supply chain environment, ideally with experience supervising or leading a team.

• Strong leadership and communication skills, with the ability to motivate, coach, and resolve team issues.

• Excellent organizational and problem-solving abilities to manage multiple priorities in a fast-paced environment.

• Proficient with warehouse systems, and Microsoft Office (Excel in particular).

• Attention to detail and accuracy when handling stock, documentation, and system updates.

• Sound knowledge of health and safety standards and best practices within a warehouse environment.

• Physically fit and capable of carrying out operational warehouse tasks when needed.

• A collaborative, proactive, and reliable approach to supporting both team and business objectives.

Why Likewize?

We’re more than a tech company—we’re the engine behind the digital world. Likewize is a global leader in tech protection, repair, sustainability, and support solutions, trusted by the world’s biggest brands, telcos, and banks.

• Supporting over 1 billion customers worldwide

• Solving 250 million+ tech issues annually in 30+ countries

• Offering the most comprehensive protection against tech disruption—lost, stolen, damaged, or just complicated

• Driving innovation across insurance, warranty, repairs, recycling, and premium tech support

What do we offer?

At Likewize, we care about you and your progression. We offer:

• A competitive salary and benefits package

• A supportive and collaborative culture

• A fun and dynamic work environment

• A range of learning and development opportunities

• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption

• Access to a GP at any time, with prescriptions delivered to your home or work

• Enhanced Maternity, Paternity & Adoption

• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases

• A fully paid Employee Assistance Programme

• Free onsite car parking

• Employee Discounts

• Cycle 2 work scheme

• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

Ensure Fairness & Embrace Differences

We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.