Front Office Medical Assistant

Job Summary :

Must be a graduate of an accredited Medical Assistant program. This position is primarily in the front office but expected to cross train in the need of coverage. Previous back-office experience in pediatrics is preferred.

Summary: To assist in the delivery of health care and patient care management in a clinical capacity. Daily responsibilities of the position are based solely on the needs of the practice at any given time.

Job Description

Essential Responsibilities:

1. Provides directly and through delegation patient care for facility clients.
a. Maintains knowledge of normal/abnormal parameters that identify clients at risk.
b. Provides patient care in accordance to standards and guidelines.
c. Responds to telephone calls and triages appropriately.
d. Provides patient with reassurance, accurate teaching and direction.
2. Ensures efficient delivery of healthcare services throughout the duration of the patient visit.
a. Ensures that medical records are completed, accurate and updated.
b. Initiates patient contact and prepares patient for examination.  Obtains vital signs, weight, age, temperature, blood pressure, pulse, respiratory, history and chief complaint.
c. Observes patients with abnormal signs and symptoms, communicates their condition to the physician and documents the same in the medical record.
d. Ensures patient understanding of physician instruction upon discharge.
e. Documents patients medical record entries and documents charge information into electronic medical record for billing.
3.  Assist with testing and treatment procedures under the Physicians supervision.
a. Assists physician in applying splints and dressings.
b. Performs and follows through in all indicated orders from physician.
c. Assists with sample medications and sample medication logs.
d. Arranges and administers any necessary patient testing or admission. Obtains appropriate referrals required.  Retrieves test results as needed and notifies patient.
e. Assists physician in preparing for minor surgeries and physicals.
f. Obtains appropriate consents before all invasive procedures or immunizations are preformed.
g. Distributes patient education materials as directed.  Assists in patient instruction and ascertains patient understanding regarding treatment and medication usage.
h. Performs laboratory tests and treatments as prescribed.
i. Assists in maintaining laboratory log.
4.  Ensures all patient care areas, equipment and materials are appropriately stocked and maintained.
a. Maintains and organizes adequate supply of patient education materials.
b. Orders and maintains required supplies and equipment for clinical care areas ensuring exam rooms are stocked appropriately.
c. Keep exam rooms clean, free of waste and organized in accordance with cleaning protocol.  Ensures that instruments are sterile and equipment is in working order.

5. Performs all typing and copying for the department. Includes creating forms, maintaining menu system, typing reports, minutes, physician, and hospital communications. 

a. All word processing and communications to be completed in a timely and efficient manner.

b. Is responsible for assuring the completion of requested correspondence by the scheduled due date, unless otherwise indicated by the Office Manager. c. Responsible for answering the phones, retrieving voicemails, initiating phone contact or paging of physicians or inter- and intra- departmental associates as requested.

d. Assures coverage of the front office phones when unavailable.  Maintains correspondence and message taking that is required from the above mentioned responsibilities.

e. Responsible for the filing and copying of all patient and non-patient related items and correspondence.

f. Provide appropriate feedback in order to assure efficient and effective front office functions.

6.  All other duties as assigned

Education and Experience Required: 

1. Graduation from accredited high school.
2. Graduation from an accredited Medical Assistant Program.
3. Or five years of relevant clinical experience in a medical practice.

Work Shift :

8:00am – 4:30pm (United States of America)

Scheduled Weekly Hours :

40