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All Accor

Global hotel management, franchising, loyalty program

Receptionist

Hotel Guest ServicesUpdated on Nov 11
Full-timeCernay-la-Ville, FranceNo salary listedIn-person

About the Job

Requirements

  • At least one year of experience in the same position in the hotel industry.
  • BTS or Bac+3 qualification from a hotel school, or equivalent.
  • Good knowledge of luxury hotels rated four or five stars.
  • A good level of English is required.
  • Strong presentation and interpersonal skills, a sense of hospitality and service, and ease in customer interactions.
  • Commercial awareness, rigor, organization, team spirit, diplomacy, and self-control.

Responsibilities

  • Contribute to ongoing customer satisfaction by providing high-quality service in accordance with current standards and procedures.
  • Provide a personalized, warm welcome in line with internal quality criteria, and take responsibility for the guest experience.
  • Anticipate guest arrivals by pre-planning stays according to guest preferences, history, and selected commercial offer.
  • Understand Paris Society clientele and handle concierge and specific requests before and during stays.
  • Welcome, manage, and follow up with guests, including VIPs and long-stay guests, build rapport, and seek opportunities to meet them.
  • Promote the hotel and develop and retain its clientele.
  • Carry out computer and administrative operations related to check-in and check-out.
  • Escort guests to their rooms according to the rooming procedure, present hotel services, and ensure their luggage is promptly delivered to the room.
  • Take reservations when the reservations service is closed or for direct requests, following sales instructions.
  • Monitor all reservations and ensure the guest card file (cardex) in the property management system (Opera) is correctly maintained and updated.
  • Manage the cash float and comply with procedures for billing and collecting payment for services.
  • Apply and implement new processes and standards introduced to support continuous improvement.
  • Participate in meetings and briefings with the team.
  • Promote the hotel's various services to optimize sales.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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