Strong customer service and interpersonal skills, including handling difficult carrier and customer situations respectfully and professionally.
Basic computer proficiency, including Microsoft Office, Syfan Logistics’ transportation management system, customer websites, and keyboard use.
Organizational, time management, critical thinking, and problem-solving skills.
Ability to prioritize tasks and adapt quickly to changing situations.
Ability to receive coaching and follow procedures and management directions.
Ability to work cooperatively in a dynamic team environment with high call volumes.
High school diploma, GED, or equivalent.
Responsibilities
Dispatch carriers by phone and computer efficiently and professionally.
Manage shipment load information, including pickup and delivery times, using logistics management software.
Track and communicate driver movements to shippers and receivers according to established procedures and shipment-specific information.
Direct and resolve inbound calls from drivers and carriers to obtain accurate status and location updates and support on-time delivery.
Update Carrier Sales and Customer Sales Representatives about shipment delays or issues when required.
Validate load data before delivery and address product discrepancies, requesting documentation as needed.
Document required details of communications with carriers and customers in the transportation management system logs.
Identify load issues proactively and work with the team to implement solutions promptly.
Perform other essential duties assigned by management to support optimal operations performance.
Desired Qualifications
Bachelor’s degree.
Interested in climbing aboard with the Syfan Team?
Job Summary:
The Logistics Coordinator works with the logistics operations team in communicating with carriers and customers to guarantee on-time service for all shipments. Provides a high-level of service and performance in maintaining and developing strong relationships with customers and carriers.
The Core Competencies for this position are:
Customer Service Excellence: Performs duties and demonstrates behaviors consistent with Syfan Logistics’ commitment to customer service.
Technology Proficiency: Utilizes Syfan Logistics’ transportation management systems and other logistics technologies in executing the duties of the position.
Coordinating Agility & Problem Solving: Demonstrates the ability to adjust to changing load situations as required and is able to proactively identify logistics issues with customer loads.
Proficiency in Operations Procedures: Performs position specific duties according to the established procedures in meeting Syfan and customer requirements.
Team Culture Alignment: Demonstrates interactive skills and behaviors that strengthen the team's ability to perform.
Required Skills Summary:
Strong customer service and interpersonal skills that include handling difficult carrier and customer situations in a respectful and professional manner.
Basic computer proficiency for optimal performance using Microsoft Office, Syfan Logistics’ transportation management system, customer web sites, and basic keyboard proficiency.
Excellent organizational, time management, critical thinking, and problem-solving skills.
Ability to prioritize tasks and adapt quickly to changing situations.
Ability to receive coaching and follow procedures and management directions.
Ability to work cooperatively in a dynamic team environment in a high call volume setting.
Roles & Responsibilities Summary:
Dispatches carriers by phone and computer in an efficient and professional manner.
Manages load information including pick-up and delivery times for all shipments using logistics management software.
Tracks and communicates the movements of drivers to shippers and receivers in accordance with established procedures and load specific information.
Properly directs and resolves inbound calls from drivers and carriers to obtain accurate status and location updates to ensure on-time delivery.
Efficiently updates Carrier Sales and Customer Sales Reps of any shipment delays or issues when required.
Validates all load data prior to delivery and addresses all types of product discrepancies requesting documentation as needed.
Effectively documents the required details of all communications with carriers and customers in the TMS logs.
Ability to proactively identify load issues and works with team to promptly implement solutions.
Performs other essential duties as assigned by management in support of optimal operations performance.
Education and Experience Requirements:
High school diploma / GED or equivalent; Bachelor’s Degree Preferred
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in an open, professional business office environment. Works in close proximity to operations team members. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in an open, physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands, arms and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.
Position Type/Expected Hours of Work
This position has assigned work shifts which includes daytime business hours, afternoons, nights and weekend shift hours.
EEO Statement
Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.
Introductory Period:
Progress reports at 30 and 60 days with a review by management at 90 days.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)