Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Pocus

Pocus

11-50 employees

Revenue data platform for GTM teams

Data & Analytics
Enterprise Software

Compensation Overview

$140k - $190kAnnually

+ Equity

Senior, Expert

New York, NY, USA

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Data Analysis

You match the following Pocus's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5+ years of Account Management or Customer Success experience in a Enterprise B2B SaaS role, managing customer relationships with 6-figure contracts at global enterprise organizations of 1,000-10,000 people
  • Experience partnering with a cross-functional set of senior (Director+) stakeholders in enterprise organizations: influencing indirectly through champions, org mapping, and multi-threading complex organizational matrices to ensure successful product deployments and renewals
  • Experience working with and effectively collaborating with technical and non-technical stakeholders in go-to-market, data, and operations
  • Strong business acumen - you think business outcomes first, and can connect product adoption to business value
  • Experience managing complex programs and initiatives, spanning hundreds of users, and many teams to quantifiable success
  • You know how to communicate effectively to drive impact, across all forms (docs, emails, Slack messages, Powerpoint presentations) and at all levels (from AE to CRO)
  • You’re a top performer, and can prove it. You have a track record of success with your customers
Responsibilities
  • Operate as a business-impact obsessed consultant to our enterprise customers and the accountable owner for their success with Pocus
  • Develop and execute strategic action plans for each account to ensure customers’ success throughout the customer journey
  • Own the relationship with a cross-functional team of our customers’ senior leaders across Sales, RevOps, and Data, and be a trusted advisor on their strategic priorities as it relates to Pocus
  • Map customer’s business priorities to solutions in Pocus. Be prescriptive and highly consultative in with customers on how we will drive their success
  • Audit the business impact of the customer’s Pocus program and run business review workshops, offering insightful GTM advice for driving increased revenue impact across the customer’s GTM organization
  • Proactively identify customers who aren’t maximizing their usage, subsequently creating and executing improvement plans
  • Build & communicates a quantified value story. Analyze success data and develop an impactful value narrative for the customer executive team
  • Drive adoption directly and indirectly by managing the customer to effective change
  • Owns the project management of activities (ours and the customer’s) and actions to drive adoption
  • Develop SME programs to create power users and influencers ready to champion and enable others in the business
  • Prescribe incentive programs and reinforcement mechanisms to drive adoption and make sure Pocus is embedded in core GTM processes
  • Ensure the customer has the right training and enablement assets available to their reps
  • Identify potential power users, low adopters and bubble up to program leadership for action
  • Educate users with product enablement & training
  • Work closely with business stakeholders and executive leadership to craft a value narrative to maintain and expand our footprint with the customer’s business
  • Completely own the renewal process, while working closely with our sales team to identify strategic areas of expansion
  • Translate learnings from past experiences and time at Pocus to iterate and improve on all parts of CS at Pocus, including customer journey, rituals, and processes
  • Collaborate and provide input on high-priority strategic initiatives that enable better support of our customers, including customer marketing, new product launches, customer service levels, and more
  • Constantly capture and synthesize product feedback from our customers to provide datapoints to our Head of Product on product roadmap
Desired Qualifications
  • Deep understanding of typical SaaS go-to-market motions and Sales strategies
  • Experience in a Sales org as BDR/SDR, AE or AM
  • Familiarity supporting GTM teams in previous roles
  • Familiarity with or excitement around learning product-led-sales
  • Passion for data products and especially the potential for products to unlock new capabilities by empowering non-technical users with data

Pocus offers a Revenue Data Platform that provides businesses with insights into customer and product usage data, specifically for go-to-market (GTM) teams like sales and marketing. The platform allows these teams to analyze data without needing developers, helping them identify revenue opportunities and manage customer relationships effectively. Pocus differentiates itself by enabling users to create customized views and actionable insights that streamline revenue acceleration and reduce churn. The company's goal is to help businesses maximize growth and retention by uncovering hidden revenue within their existing customer base.

Company Size

11-50

Company Stage

Series A

Total Funding

$22.4M

Headquarters

San Francisco, California

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for no-code platforms boosts Pocus's market appeal.
  • Product-led growth strategies in SaaS align with Pocus's offerings.
  • Emphasis on data-driven decision-making increases adoption of Pocus's real-time insights.

What critics are saying

  • Emerging startups in the revenue data space increase competition for Pocus.
  • AI-driven analytics tools may outpace Pocus's current offerings.
  • Customer data privacy concerns could impact Pocus's data collection capabilities.

What makes Pocus unique

  • Pocus offers a no-code platform for non-technical teams to manage data independently.
  • The platform provides a 360-degree view of product usage for actionable insights.
  • Pocus breaks down data silos, enabling cross-departmental collaboration for GTM teams.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Wellness Program

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Home Office Stipend

Growth & Insights and Company News

Headcount

6 month growth

-11%

1 year growth

-6%

2 year growth

-4%
PR Newswire
Apr 18th, 2023
Pocus, Leader In Product-Led Sales, Launches Revenue Data Platform

SAN FRANCISCO, April 18, 2023 /PRNewswire/ -- Pocus, the leader in Product-Led Sales, has launched its Revenue Data Platform to democratize data for go-to-market teams. Pocus' Revenue Data Platform accelerates revenue by enabling go-to-market teams to analyze, visualize, and action data about their prospects and customers without needing engineers.Pocus Revenue Data Platform"When we first started Pocus, people called us PLG CRM or Product-Led Sales (PLS) tool, because it was the primary use case we enabled for customers," said Alexa Grabell, CEO and Co-Founder at Pocus. "As we've onboarded more customers, their needs have expanded beyond sales and PLG use cases. Our customers have explicitly called Pocus the engine that runs their go-to-market, and Revenue Data Platform accurately captures that value."Modern GTM teams rely heavily on product usage data to drive better experiences at every point of the customer journey. These teams get the most value from consuming data. Yet, go-to-market teams are underserved by existing data platforms built for more technical teams.Pocus was founded to solve this problem for sales teams and has since evolved to serve the entire go-to-market function - sales, success, growth, and marketing.Key components of our updated platform include:Revenue Data Graph: Break down data silos by combining data from various sources into a format that is accessible for GTM teams to run any playbook.Break down data silos by combining data from various sources into a format that is accessible for GTM teams to run any playbook

Investors Observer
Apr 18th, 2023
Pocus, Leader in Product-Led Sales, Launches Revenue Data Platform

Pocus, the leader in Product-Led Sales, has launched its Revenue Data Platform to democratize data for go-to-market teams.

Forbes
Jun 23rd, 2022
Pocus, Which Helps Companies Manage Product Data, Raises $23 Million

“I was building these hacky solutions,” Grabell says. “The tools did half the job.” The startup aims to bridge the gap in data access between technical and non-technical teams.

Pocus
Jun 22nd, 2022
GTMfund received financing of $23M in funding on Jun 22nd 22'.

Today, GTMfund is proud to announce that GTMfund has closed $23 million in funding to transform how go-to-market teams use data to drive revenue.

Pocus
Dec 7th, 2021
Pocus partnered with First Round Capital on Nov 7th 21'.

Pocus recently partnered with First Round Capital to survey over 200 SaaS companies on the state of Product-Led Sales.