EXL

Analyzes business data and runs outsourced operations

Cash Management

Accounts Payable/ReceivableConfirmed live in the last 24 hours

Full-timeNoida, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

Experience managing a team of 10 members.
Graduate in accounts; Bachelor of Commerce Honours is preferred.
Six to eight years of experience in international Order to Cash and Record to Report processes in the retail industry.
Client management experience.
Knowledge of transaction flows, payment status, amounts due, invoice copies, and refund processes.
Knowledge of collections strategy.
Familiarity with IBM i (iSeries), Worldpay, BlackLine, Bottomline, and HSBC banking platform is an added advantage.
Knowledge of multiple enterprise resource planning systems is an added advantage.
Adhere to laws and best practices when handling customers and their personal and financial data.
Communicate effectively in writing and verbally.
Balance quality, customer service, and productivity standards.
Prioritize and multitask while maintaining attention to detail.
Use decision-making, problem-solving, and analytical skills.

Responsibilities

Provide coaching, feedback, and ongoing training to team members to improve performance.
Manage queues and balance workloads effectively.
Monitor team performance metrics across all work types, review performance, and share feedback and mitigation plans.
Ensure guidelines are followed according to standard procedures.
Handle customer exception queries and provide solutions within a short timeframe.
Help customers understand transaction flows, amounts due, payment status, and invoice copies.
Assist customers with refunds within defined turnaround times and provide accurate refund status information.
Ensure transaction quality complies with predefined parameters.
Review and provide feedback on standard operating procedures, governance decks, and management information reporting.
Foster a positive and collaborative team culture that promotes open communication and mutual respect.
Act as a liaison between team members and management, raising issues and concerns.

Must have an experience of managing a team size of 10
Provide coaching, feedback, and ongoing training to team members to enhance performance
Effectively manage queue and balancing of work loads
Monitor team performance metrics, on all types of work and able to review and shared feedback and mitigation plan
Ensure that the guidelines are followed as per standard procedures
Exception handling query from customer for which they called and able to provide a solution withing a short timeframe.
Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.
Must have good understand of refund process and able to help customer with their legal refunds within define TAT and providing them right information on the refund status.
Ensure that the quality of the transactions is in compliance with predefined parameters
Should review and provide feedback on SOP’s and Governance deck and MI reporting

Graduate in accounts. B. Com Hons is preferred
Minimum 6 years to 8 years of experience in an international OTC and R2R process from Retail industry
System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage
Must have client management experience and experience of managing a team size of 10 members

Foster a positive and collaborative team culture that promotes open communication and mutual respect
Adherence to laws and best practices in regard to dealing with customers and their data including PII/Financial etc
Good communication both written and verbal
Good knowledge of collections strategy and client management experience
Knowledge of multiple ERP systems will be an added advantage.
Good decision-making skill.
Committed to achieving specific objectives and takes ownership for accomplishing them.
Effectively balances quality, customer service and productivity standards
Ability to prioritize & multi-task
Exhibits meticulous attention to detail
Excellent problem solving & analytical skills
Act as liaison between team members and management & bring issues/concerns to management

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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