Full-Time

Service Delivery Specialist

Confirmed live in the last 24 hours

Super (hellosuper.com)

Super (hellosuper.com)

201-500 employees

Home management service connecting homeowners with professionals

Consumer Software
Consumer Goods

Junior

No H1B Sponsorship

Phoenix, AZ, USA

Hybrid position with occasional in-person training.

Category
Warehouse Operations
Operations & Logistics
Required Skills
Customer Service

You match the following Super (hellosuper.com)'s candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
  • High School Diploma or equivalent
  • One or more years of experience working in a call center environment is preferred
  • Possess exceptional critical thinking skills, attention to detail and driven to help customers
  • Help identify opportunities for improvement within team processes and system capabilities
  • Excellent time-management skills and ability to prioritize workday tasks
  • Exceptional written and verbal communication skills, including an engaging phone presence
  • Excellent organizational skills as well as ability to handle and perform multiple tasks throughout the day
Responsibilities
  • Interpret, understand, and communicate coverage based on customers’ warranty contracts
  • Review inbound claims for eligibility based coverage, dates, payment, and prior claims history
  • Communicate and coordinate dispatches between the customer and our service network
  • Respond in a timely manner to customer and service provider inquiries electronically or by phone
  • Proactively reach out to customers and service providers to ensure high levels of satisfaction and engagement
  • Work closely with cross functional teams including sales, purchasing and field ops
  • Provide excellent and timely service as a member of the front-facing Operations Team
Desired Qualifications
  • One or more years of experience working in a call center environment is preferred
Super (hellosuper.com)

Super (hellosuper.com)

View

HelloSuper.com provides a home management service that simplifies the process of managing, maintaining, and repairing homes for homeowners. The platform allows users to request various home services, track the progress of those services, and make payments all in one location. This approach minimizes the stress and time typically involved in home maintenance. When a homeowner needs a service, HelloSuper.com connects them with a vetted professional who can complete the task, and the homeowner pays through the platform, with the company taking a percentage of the fee. What sets HelloSuper.com apart from its competitors is its integration of technology into home management, offering a level of convenience that traditional service providers do not. The goal of HelloSuper.com is to provide homeowners with a hassle-free way to manage their properties.

Company Stage

Series C

Total Funding

$81.3M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-19%

1 year growth

-26%

2 year growth

-27%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for smart home integration enhances Super's tech-driven solutions.
  • Increased consumer preference for subscription services boosts Super's customer retention.
  • Advancements in AI enable Super to offer proactive home care solutions.

What critics are saying

  • Emerging insurtech startups may dilute Super's market share.
  • Rising customer expectations could strain Super's operational capabilities.
  • Potential regulatory changes may impact Super's business model and profitability.

What makes Super (hellosuper.com) unique

  • Super offers a one-stop platform for home management and maintenance.
  • The company uses technology to streamline service requests and payments.
  • Super partners with real estate firms to provide home warranty options.

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Benefits

Stock Options

Remote Work Options

Mentorship Program