Full-Time

Service Delivery Specialist

Confirmed live in the last 24 hours

Super (hellosuper.com)

Super (hellosuper.com)

51-200 employees

Home management service connecting homeowners with professionals

Consumer Software
Consumer Goods

Junior

No H1B Sponsorship

Phoenix, AZ, USA

Hybrid position.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
  • High School Diploma or equivalent
  • One or more years of experience working in a call center environment is preferred
  • Possess exceptional critical thinking skills, attention to detail and driven to help customers
  • Help identify opportunities for improvement within team processes and system capabilities.
  • Excellent time-management skills and ability to prioritize workday tasks
  • Exceptional written and verbal communication skills, including an engaging phone presence
  • Excellent organizational skills as well as ability to handle and perform multiple tasks throughout the day
Responsibilities
  • Interpret, understand, and communicate coverage based on customers’ warranty contracts.
  • Review inbound claims for eligibility based coverage, dates, payment, and prior claims history
  • Communicate and coordinate dispatches between the customer and our service network
  • Respond in a timely manner to customer and service provider inquiries electronically or by phone
  • Proactively reach out to customers and service providers to ensure high levels of satisfaction and engagement
  • Work closely with cross functional teams including sales, purchasing and field ops
  • Provide excellent and timely service as a member of the front-facing Operations Team
Super (hellosuper.com)

Super (hellosuper.com)

View

HelloSuper.com provides a comprehensive home management service designed for homeowners who want an easy way to manage their properties. The platform allows users to request various home services, track the progress of those services, and make payments all in one location. This approach minimizes the usual stress and time involved in home maintenance and repairs. When a homeowner needs a service, HelloSuper.com connects them with a vetted professional, and the homeowner pays for the service through the platform, with the company taking a percentage of the fee. What sets HelloSuper.com apart from its competitors is its integration of technology to streamline the entire home management process, offering a level of convenience that traditional home service providers do not provide. The goal of HelloSuper.com is to simplify home management for homeowners, making it easier for them to maintain and repair their homes.

Company Stage

Series C

Total Funding

$81.3M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

15%

1 year growth

4%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Super's acquisition of Puls enhances its platform and customer lifetime value.
  • Partnerships with Baird & Warner and HomeSmart expand Super's market reach.
  • Rising demand for home improvement boosts potential growth for Super's services.

What critics are saying

  • Increased competition from insurtech companies like Hippo and Lemonade threatens market share.
  • Rising interest rates may reduce new homeowners, impacting service demand.
  • Operational challenges in integrating acquisitions could affect service quality and satisfaction.

What makes Super (hellosuper.com) unique

  • Super offers a unique subscription model for home care and repair services.
  • The platform integrates service requests, tracking, and payments for seamless home management.
  • Super's use of technology simplifies home maintenance, setting it apart from traditional providers.

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Benefits

Stock Options

Remote Work Options

Mentorship Program