Service Delivery Specialist
Confirmed live in the last 24 hours
Super (hellosuper.com)

51-200 employees

Subscription-based home care and repair services
Company Overview
Super, a San Francisco-based tech firm, stands out in the home care and repair industry by offering a subscription service that leverages technology to streamline the process of home maintenance, making it more predictable and less stressful for homeowners. The company's competitive edge lies in its partnerships with top local servicers, ensuring swift and efficient service delivery. With backing from prominent investors such as Aquiline Technology Growth, Munich Re | HSB Ventures, and Liberty Mutual Strategic Ventures, Super demonstrates a strong industry presence and commitment to premium service quality since its inception in 2015.
Real Estate

Company Stage

Series C

Total Funding

$83.6M

Founded

2015

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

4%
Locations
Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Sales & Account Management
Requirements
  • Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
  • High School Diploma or equivalent
  • One or more years of experience working in a call center environment is preferred
  • Possess exceptional critical thinking skills, attention to detail and driven to help customers
  • Help identify opportunities for improvement within team processes and system capabilities
  • Excellent time-management skills and ability to prioritize workday tasks
  • Exceptional written and verbal communication skills, including an engaging phone presence
  • Excellent organizational skills as well as ability to handle and perform multiple tasks throughout the day
  • At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training
Responsibilities
  • Interpret, understand, and communicate coverage based on customers' warranty contracts
  • Review inbound claims for eligibility based coverage, dates, payment, and prior claims history
  • Communicate and coordinate dispatches between the customer and our service network
  • Respond in a timely manner to customer and service provider inquiries electronically or by phone
  • Proactively reach out to customers and service providers to ensure high levels of satisfaction and engagement
  • Work closely with cross functional teams including sales, purchasing and field ops
  • Provide excellent and timely service as a member of the front-facing Operations Team