Guest Services Attendant
Four Seasons
Guest Services Attendant
Four Seasons
Luxury hotel management with branded residences
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.GUEST SERVICES ATTENDANT (BELL ATTENDANT)
The Four SeasonsResortLāna’iis lookingforaGuest Services Attendantwho sharesa passion for excellence and who infusesenthusiasm into everything they do.Ourteamshave the opportunity toshape our guest experience by providing exceptional knowledge of the Resortand exemplifying the Golden Rule in each interaction.Work authorizationrequired.
WHAT YOU’LLDO
The Guest Services Attendant serves as a welcoming ambassador for all arriving anddepartingguests, creating a strong and lasting first impression of the hotel. This role recognizes VIP and returning guests,assistswith vehicle parking, luggage handling, and guest transportation, and ensures seamless delivery of luggage, packages, and messages to and from guest rooms.Responsibilities include, but are not limited to:
Greet guests upon arrival and escort them to their rooms, ensuring a warm and welcoming experience
Deliver luggage to guest rooms at check‑in and retrieve luggage upon departure, transporting items to storage areas or the front drive as needed
Maintainaccuraterecords of all luggage deliveries and pick‑ups
Acknowledge and greet all guests passing through the lobby, proactivelyoffering assistance
Handle all guest interactions with professionalism and genuine hospitality, responding to inquiriesregardinghotel services, hours of operation, events, directions, and key personnel
Accommodate special requests whenever possible andassistin resolving guest concerns to ensure satisfaction
Perform guest and hotel errands, including off‑property travel whenrequired
Provide safe, comfortable transportation for guests using hotel vehicles
Ensure assigned vehicle is clean, in good working condition, and fully stocked with required amenities such as bottled water
AndMore!
WHAT TOBRING
Successful candidate mustpossesslegal work authorization in United States
The hospitality business functions seven (7) days a week, twenty-four (24) hours adayand scheduled days and times may vary based on need. Holidays and weekends availability isrequired.
Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
Hawaii Driver’sLicense andAbstractisrequiredfor this role
Ability to stand for extended periods,lift upto100lbs, and push/pull as needed during shifts
JOIN OUR ‘OHANA & ENJOYOUR AMAZING BENEFITS:
Hourly Rate:$21.72
Competitive wages
Inclusive and diverse employee engagement & recognition events all year-round
ComplimentaryEmployee Meals &Dry Cleaning for Employee Uniforms
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!
And so much more!
We look forward to receiving your application!
Please note that due to thelarge numberof responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about whatit'slike to work at Four Seasons Resorts Lana’i, visit us:
Twitter:https://twitter.com/FSLanai
Instagram:https://www.instagram.com/fslanai/
Luxury hotel management with branded residences
Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.
Explore more opportunities at Four Seasons