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All Accor

Global hotel management, franchising, loyalty program

In Room Dining Captain

Dining, Bar & Counter ServiceUpdated on Nov 11
Full-timeSan Francisco, CA, USA$28.69 /hrIn-person

About the Job

Requirements

  • Previous food and beverage service experience is preferred.
  • Previous experience with Silverware, Opera, or similar point-of-sale programs is preferred.
  • Proficiency in Microsoft Excel and Word.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs while remaining calm and courteous.
  • Ability to stand and walk throughout the shift.
  • Ability to frequently lift and carry up to 30 pounds.
  • Ability to occasionally kneel, push, and pull.
  • Ability to occasionally ascend or descend ladders, stairs, and ramps.

Responsibilities

  • Consistently offer professional, friendly, and engaging service.
  • Understand and execute all In Room Dining roles, including private dining busperson, server, and order taker, as business needs require.
  • Assist guests with menu items in an informative and helpful way.
  • Maintain full knowledge of all beverage lists.
  • Deliver food and beverage in a timely and accurate manner.
  • Pick up orders efficiently from the kitchen.
  • Check outgoing orders for quality and accuracy of setup.
  • Maintain full knowledge of menu items, garnishes, contents, and preparation methods.
  • Follow outlet policies, procedures, and service standards.
  • Follow safety and sanitation policies when handling food and beverage.
  • Assist the Food and Beverage Manager with special projects using Microsoft Excel and Word.
  • Perform other duties as assigned.

Desired Qualifications

  • Previous food and beverage service experience.
  • Previous experience with Silverware, Opera, or similar point-of-sale programs.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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