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Sutherland

Global BPO providing customer lifecycle management

Lead Healthcare - Coding Quality Auditor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeClifton, NJ, USANo salary listedRemote

About the Job

Requirements

  • A minimum of 3–5 years of medical coding experience in a healthcare setting.
  • Current coding certification such as Certified Professional Coder (CPC), Certified Professional Medical Auditor (CPMA), Certified Coding Specialist (CCS), Certified Inpatient Coder (CIC), Registered Health Information Technician (RHIT), or Registered Health Information Administrator (RHIA).
  • Extensive knowledge of ICD-10-CM, ICD-10-PCS, CPT, and HCPCS coding systems.
  • Strong understanding of CMS regulations, National Correct Coding Initiative (NCCI), Official Coding Guidelines, and payer-specific policies.
  • Experience with electronic health records (EHR) and encoder software.
  • Exceptional analytical and critical thinking skills.
  • Strong knowledge of healthcare reimbursement methodologies.
  • Ability to interpret complex clinical documentation.
  • Strong attention to detail and organizational abilities.
  • Ability to maintain objectivity while providing constructive feedback.
  • Proficiency with Microsoft Office Suite and coding/audit software.
  • Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

  • Perform retrospective, concurrent, and prospective coding audits for inpatient, outpatient, physician, and/or specialty services.
  • Review medical documentation to validate the accuracy and completeness of assigned diagnosis and procedure codes.
  • Ensure compliance with ICD-10-CM, ICD-10-PCS, CPT, HCPCS Level II, Medicare, Medicaid, commercial payer, and regulatory guidelines.
  • Identify coding errors, documentation gaps, and reimbursement opportunities.
  • Prepare detailed audit reports outlining findings, trends, recommendations, and corrective actions.
  • Provide one-on-one and group education to coders, providers, and clinical staff regarding coding updates, documentation improvement, and compliance requirements.
  • Monitor coding quality metrics and develop action plans to improve coding accuracy and consistency.
  • Stay current on coding regulations, Official Coding Guidelines, CMS regulations, payer policies, and industry best practices.
  • Assist with internal and external audits, payer reviews, and regulatory investigations.
  • Maintain confidentiality of protected health information (PHI) in accordance with HIPAA regulations.
  • Participate in policy development, process improvement initiatives, and coding education programs.
  • Track audit results and identify recurring trends to support continuous quality improvement.

Desired Qualifications

  • A minimum of 2 years of coding audit or quality review experience is preferred.
  • Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) is preferred.
  • Strong written and verbal communication skills.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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