Senior Escalation Engineer
About the job
- A degree in Computer Science or at least five years of experience providing call center technical support on enterprise products; a background in security is ideal.
- In-depth knowledge of at least one operating system environment and familiarity with Windows and Linux.
- Understanding of networking and tools used for network troubleshooting.
- Ability to read and understand source code.
- Experience authoring scripts.
- Ability to logically troubleshoot software issues, determine root causes, and present suggested workarounds and solutions.
- Ability to methodically resolve complex production issues reported by customers and partners.
- Strong analytical and problem-solving skills and attention to detail.
- Excellent written, verbal, and listening skills.
- Strong customer service skills.
- Ability to work with people at all levels of technical ability.
- Ability to handle multiple priorities and complex issues.
- Serve as the escalation point for technical issues escalated by Technical Support Engineers.
- Reproduce and confirm product defects and report them to the Development team.
- Escalate technical issues to Engineering, Product Development, and Software Development teams.
- Troubleshoot and resolve issues with Technical Support Engineers and customers by phone and in remote sessions.
- Increase Level 2 and Level 3 Technical Support Engineer product knowledge by frequently reviewing escalated cases.
- Respond to customer and partner inquiries within established timeframes and meet technical support service levels.
- Communicate weekly with Technical Support and Development teams about outstanding escalations and their progress.
- Work with Product Management and Development teams to enhance product supportability and reduce customer issues.
- Review defect backlogs and help prioritize work with Product Management and Development teams.
- Work with Development teams to create product fixes and workarounds that resolve customer issues.
- Refine and improve business analysis processes to enhance efficiency and outcomes.
- Background in security.
About the company
Fortra provides a suite of cybersecurity products and services that help businesses protect against cyber threats. It offers integrated solutions across threat detection and response, data protection, network security, and security automation, delivered through subscriptions and licenses with ongoing support. The products are designed to work together as a scalable, end-to-end security stack that clients can deploy and manage as their needs grow. What sets Fortra apart is its customer-centric approach—focusing on simplifying security, delivering integrated tools that work together, and providing continuous support to boost the client’s security posture. The goal is to help organizations operate securely and efficiently by reducing complexity and automating security processes.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
N/A
Headquarters
Eden Prairie, Minnesota
Founded
1991
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Simplify's Take
What believers are saying
- July 29, 2026 Europe expansion opens regulated buyers needing EU data sovereignty.
- May 7, 2026 FedRAMP High pursuit targets federal and defense budgets.
- Automate 26.1 adds Graph migration before Microsoft's October 1, 2026 EWS retirement.
What critics are saying
- CVE-2026-9862 in BoKS exposes remote command injection on port 6507.
- GoAnywhere and Outlook Plugin updates signal recurring patch pressure across core products.
- One major exploit or breach can poison Fortra's trust in privileged access tools.
What makes Fortra unique
- Fortra bundles data security, MFT, and offensive security across one platform.
- Zero-Point Security acquisition deepens Cobalt Strike, Core Impact, and Outflank training.
- Cloud Email Protection now supports Europe data residency and sovereign hosting.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
1%1 year growth
1%2 year growth
1%The Top Email Security Software vendors according to the FeaturedCustomers Fall 2026 Customer Success Report rankings. FeaturedCustomers releases the Fall 2026 Email Security Software Customer Success Report. COOPER CITY, FL, UNITED STATES, October 5, 2026 / EINPresswire.com / - Today FeaturedCustomers published the Fall 2026 Email Security Software Customer Success Report to give prospects better insight on which Email Security Software would work best for their business according to real customer references. The highest rated vendors according to the Fall 2026 Email Security Software Customer Success Report are: Market Leaders - Abnormal AI, Barracuda Networks, Check Point Software, Cofense, Fortra, Mimecast, Proofpoint, SonicWall, and TitanHQ were given the highest "Market Leader" award. Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size. Top Performers - GoSecure, Guardian Digital, Hornetsecurity, IRONSCALES, SilverSky, Valimail, and VIPRE were awarded "Top Performer" honors. Top Performers are vendors with significant market presence and enough customer reference content to validate their vision. Top Performers' products are highly rated by its customers but have not achieved the customer base and scale of a Market Leader relative to company size. Rising Stars - EasyDMARC, GajShield, MailGuard, Paubox, and Zivver were awarded the "Rising Star" honor. Rising Stars are vendors that do not have the market presence of Market Leaders or Top Performers but understand where the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence. About the Fall 2026 Email Security Software Customer Success Report: The customer success report is based on over 5,000 pieces of verified customer reference content. A vendor's overall customer success score is reached via a weighted average of their Content, Market Presence, and Company Scores. Of the vendors listed in the FeaturedCustomers' Email Security Software category, 21 vendors met the minimum requirements needed to be considered for the customer success report. About FeaturedCustomers: FeaturedCustomers, the world's only customer reference platform for B2B business software and services, helps potential B2B buyers research and discover business software and services through vendor validated customer reference content such as customer testimonials, success stories, case studies, and customer videos. Every day the platform helps influence the purchasing decisions of thousands of B2B buyers in the final stages of their buying cycle from Fortune 500 companies to SMB's. For more information, visit https://www.featuredcustomers.com. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. International World Times do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
Fortra patches critical vulnerabilities in BoKS. The bugs could lead to authentication bypass, shell command execution, and memory corruption. | October 3, 2026 (7:34 AM ET) Fortra has released patches for eight vulnerabilities in Core Privileged Access Manager (BoKS), including three critical-severity bugs. BoKS provides organizations with central management of Unix and Linux fleets, enabling policy enforcement and access control across accounts. On Thursday, the company warned that BoKS Manager deployments relying on BoKS keytab for Active Directory service account management are affected by a critical flaw leading to authentication bypass. Tracked as CVE-2026-79901 (CVSS score of 9.9), the issue exists because AD service account passwords are generated from a "predictable pseudo-random sequence seeded with the current Unix timestamp." "An attacker who knows the service principal and can estimate the password-change time can reproduce a limited candidate set and verify candidates offline," Fortra warned. The company underlined that an attacker could exploit the flaw if they knew the affected service principal, could estimate the password-change time, and had suitable Kerberos ticket material. "A standard authenticated Active Directory account can ordinarily request a service ticket for an SPN assigned to the affected account; administrative access to BoKS, the service host, or its keytab is not normally required. A previously captured service ticket can alternatively provide offline verification material," it said. The second critical bug, CVE-2026-79898 (CVSS score of 9.1), is a command injection defect in crlserver that could allow an authenticated user to substitute shell commands that would be processed as root on the BoKS Master. According to Fortra, the vulnerability is exploitable through BCC and the WSI REST or SOAP API. BCC and WSI can be accessed over the network without a local sudo or suexec rule. The company also resolved CVE-2026-12627 (CVSS score of 9.8), a stack buffer overflow in BoKS's autoregistration functionality that could allow a remote attacker to trigger memory corruption. Additionally, Fortra patched five high- and medium-severity BoKS flaws: heap buffer overflows, out-of-bounds read, insecure temporary file, and predictable password generation. The company makes no mention of any of these vulnerabilities being exploited in the wild. Additional information can be found on Fortra's product security page. Ionut Arghire is an international correspondent for SecurityWeek.
Microsoft EWS retires 1 October 2026: Automate 26.1 makes the move to Graph simpler. What's new in Automate version 26.1? Fortra has released Automate 26.1, bringing several updates that directly affect how organisations manage their automation environments. The most significant change addresses Microsoft's retirement of Exchange Web Services (EWS) for Exchange Online, effective 1 October 2026. Any business running email-based automation processes through EWS will need to transition to Microsoft Graph before that deadline. Automate 26.1 builds Microsoft Graph support directly into the platform, making the transition straightforward for existing users. Rather than requiring a complex migration, the upgrade integrates Graph protocols natively, so email-based automation workflows can continue to operate beyond the EWS end-of-life date with minimal disruption. Beyond the Graph migration, this release introduces multi-factor authentication (MFA) for the Management Console, adding a practical security layer for teams accessing and managing their Automate environment. The release also delivers enhanced SFTP controls and improved failure logging, giving operations teams better visibility when diagnosing file-transfer issues. These capabilities are included in the standard Fortra Automate upgrade, with no changes to the existing edition or licensing structure. SmartTechNXT, as a certified Fortra implementation partner, can assist with assessing your current Automate environment, planning the upgrade, and providing the technical support needed to implement it. With the October deadline approaching, it is worth reviewing your setup sooner rather than later to ensure a smooth transition. If you would like SmartTechNXT to review your current Automate setup and advise on the upgrade path, get in touch, and SmartTechNXT can arrange a convenient time.
Fortra expands Cloud Email Protection to Europe. Jul 29, 2026, 10:00 ET The industry's first cloud-native email security solution now fully supports European data sovereignty requirements MINNEAPOLIS, July 29, 2026 /PRNewswire/ - Fortra, a global cybersecurity software and services provider, today announced the expansion of its transformative Cloud Email Protection solution into Europe, enabling organizations to defend against advanced email threats while meeting European Union data residency requirements. Purpose-built for modern cloud environments, Fortra's Cloud Email Protection stops threats that bypass traditional defenses using a combination of AI-powered detection, global threat intelligence from the Fortra platform, and automated remediation. As one of the industry's early cloud-native email security platforms, Cloud Email Protection was created with machine learning and AI models as its core, helping organizations simplify and scale email protection while stopping threats like business email compromise, spear phishing, and targeted social engineering. Organizations across Europe increasingly require security solutions that allow sensitive email data to remain within European jurisdictions. Fortra's European deployment in ISO27001/SOC2 datacenters enables customers to keep their data in-region, supporting local compliance requirements while maintaining enterprise-grade protection. Built with privacy-by-design principles, the platform minimizes the collection of personal information while protecting email communications through layered security controls including encryption, access management, and comprehensive auditing. Customers retain control of their data while benefiting from enterprise email security. Administrative access, data handling practices, and regional hosting support organizations' strict sovereignty requirements. "Organizations need email security that keeps pace with today's threat landscape while supporting regional compliance requirements," said Aaron Cockerill, Chief Product Officer at Fortra. "Cloud Email Protection has used machine learning and AI as a foundational part of its detection capabilities since its inception as a cloud-native solution. This expansion ensures customers in Europe can benefit from that advanced protection while detecting and eliminating threats faster - without adding operational complexity." About Fortra Fortra is a data security company that delivers AI-amplified solutions to help organizations use and protect data with confidence. Powered by purpose-built AI, highly unique data sources and intelligence, and modular delivery, Fortra enables organizations to reduce AI risk, identify threats faster, and strengthen their cyber posture. Learn more about the market's most comprehensive cybersecurity platform at fortra.com. SOURCE Fortra
Fortra releases new updates for GoAnywhere: what HANDD customers need to know. Posted by HANDD on 29th July 2026 At HANDD, HANDD Business Solutions Ltd is always keeping a close eye on the latest developments from its technology partners, and this month, Fortra has rolled out a significant round of updates across the GoAnywhere product family, covering MFT, Agents, Gateway, and the Outlook Plugin. Below, HANDD Business Solutions Ltd break down what's new, what's fixed, and what HANDD Business Solutions Ltd recommend for your environment. GoAnywhere MFT 7.10.1. The standout item in this release is Fortra's renewed Drummond Certification for GoAnywhere MFT, reaffirming its compliance with industry interoperability standards - good news for organizations that rely on that certification as part of their vendor assurance process. Other key enhancements include: * New V2 RADIUS provider with Message Authenticator support, giving admins a more secure option for two-factor authentication and RADIUS login methods. * Lucene Directory Type flag (Auto, NIO, or MMAP), offering more control over search indexing behavior, along with a smoother migration path from the legacy system property and better support for Windows UNC paths at startup. * Agent Transfer performance options, including opt-in thread caching and thread pooling for faster transfers. * Improved security controls across Web Client pages and REST APIs. * A reworked approach to generating Job and File Audit IDs, guaranteeing uniqueness without relying on database or cluster resources (note: ID values will appear larger, but ordering is preserved). On the fixes side, Fortra resolved a memory leak tied to queued transfer requests, a race condition affecting job cancellation during shutdown, and several SFTP/SSH issues - including a timestamp preservation bug and a proxy authentication failure in the Mina SSH provider. Clustered environments also benefit from a fix ensuring Active Transfers display activity across all nodes, not just the local one. Underlying components have also been refreshed: Apache Tomcat (9.0.120), Netty (4.2.15), and the PostgreSQL JDBC driver (42.7.11), now verified with an automated connectivity smoke test. GoAnywhere agents 3.5.0. A notable security enhancement in this release: Agent executables are now digitally signed with a trusted code-signing certificate, strengthening trust and integrity verification across deployed agents. Fortra has also made the client/server connection bridge optimization for reverse and forward proxying - previously opt-in - enabled by default, improving data transfer efficiency out of the box. Additional updates include a fix for UDP back-pressure in Gateway that should meaningfully reduce packet loss, plus updates to the Azul Java 11 runtime (11.0.31) and log4j (2.25.4). GoAnywhere Gateway 2.6.1. Gateway's release centers on transfer setup performance, with an improved threading model that speeds up Agent transfer initialization. It also carries over several fixes shared with MFT - including the SSH command timeout issue, the SFTP timestamp preservation fix, and the Mina SSH proxy authentication fix - along with the PostgreSQL JDBC driver upgrade and its new connectivity smoke test. Outlook Plugin 3.3.1 - security update. This release is smaller in scope but important: Fortra has upgraded the log4net package from 2.0.15 to 3.3.2, resolving CVE-2026-40021. HANDD Business Solutions Ltd strongly encourage all Outlook Plugin users to prioritize this update. HANDD's recommendation. Given the security-relevant changes across this release cycle - the renewed Drummond Certification, RADIUS Message Authenticator support, tightened Web Client/REST API controls, digitally signed Agent executables, and the CVE-2026-40021 fix in the Outlook Plugin - HANDD Business Solutions Ltd recommend planning your upgrade across your GoAnywhere estate as soon as practical. As always, back up your environment before upgrading and review Fortra's full release notes for any configuration details relevant to your setup. If you'd like support planning or carrying out your upgrade, HANDD's team is on hand to help - get in touch with HANDD Business Solutions Ltd today. Need more information or assistance? If you have any questions about these updates or require help with your GoAnywhere upgrade, please contact its support team at [email protected].