Transactions Manager 1

This is your opportunity to grow into a senior leadership role within one of the firm's most essential operations functions. You'll build on your leadership experience while developing new skills in process management, team development, and client service. We invest in our people through structured coaching, cross-functional exposure, and a clear path toward continued career growth. Joining this team means working alongside experienced leaders who are committed to your success and to building an inclusive, high-performing culture.

Job Summary

As a Transactions Manager I on the Receivables Operations team, you will lead a team of full and part-time frontline employees responsible for processing paper-based payments and transforming them into efficient, technology-driven outputs for our clients. You will set production goals, monitor performance, and resolve obstacles that affect quality and throughput. You will coach, develop, and inspire your team while partnering closely with peers and leadership to deliver consistent, high-quality results. We're looking for someone who thrives on solving problems, communicating clearly, and bringing out the best in others. This role offers you the chance to make a visible, measurable impact on both your team and our customers.

Additional Summary Paragraph

The Receivables Operations team supports two critical areas: processing for commercial clients and processing for public sector clients. We enable customers to accept traditional paper-based payments and forms, capturing information through efficient technology and transferring it into usable output for downstream accounts receivable and processing needs. Our strategic focus is to deliver an extraordinary level of service and quality to every customer we support, leveraging the firm's operational and technology infrastructure. As part of this team, you will help ensure that service, accuracy, and quality remain central to everything we deliver.

Job Responsibilities

• Lead a team of full and part-time frontline employees to meet daily production and quality goals
• Establish daily production targets based on productivity goals, budget, and available resources
• Monitor shift operations, resolving process delays, breakdowns, and obstacles to production or quality
• Escalate personnel, facility, technology, or process concerns in a timely and appropriate manner
• Ensure adherence to customer and bank guidelines, policies, procedures, and required training standards
• Communicate firmwide and team-level information clearly, tailoring complex messages to the audience
• Track team performance and implement action plans that drive sustained improvement
• Develop the skills of Supervisors, Team Leads, and Transaction Processing Associates through coaching
• Identify skill gaps and create targeted development plans with clear accountability
• Conduct regular feedback and coaching sessions to recognize accomplishments and address obstacles
• Manage complex client relationships using established service improvement tools and methodologies

Required Qualifications, Capabilities, and Skills

• 3 years of management or leadership experience
• Demonstrated planning, organization, and conflict-resolution skills
• Ability to understand end-to-end process flow and evaluate downstream impacts of decisions
• Ability to lead, direct, and remain accessible to staff and direct reports
• Ability to coordinate and prioritize work across multiple deadline-driven processes
• Demonstrated ability to manage multiple activities simultaneously
• Strong interpersonal skills, with the ability to communicate across technical and non-technical audiences
• Detail-oriented approach with consistent follow-through on policy and procedure adherence
• Exceptional written and verbal communication skills
• Sound judgment and decision-making ability
• Functional experience with Outlook, Word, Excel, Access, and PowerPoint

Preferred Qualifications, Capabilities, and Skills

• Bachelor's degree in a business discipline
• Natural curiosity and a desire to understand processes in depth
• Demonstrated ability to lead by example and serve as a role model for team members
• Results-driven mindset focused on continuous improvement in process, productivity, and cost
• Ability to use data to track and communicate month-over-month performance improvements
• Experience partnering with contingent workforce personnel to provide coaching and feedback
• Adaptability in leading teams through rapid organizational or process change

Schedule Friday-Monday 8:00am-6:30pm

10% Shift Differential

Base Pay/Salary: Chicago,IL $59,850.00-$85,500.00