Customer Support Engineer

Date Posted:

2026-11-13



Country:

United States of America



Location:

US-OK-OKLAHOMA CITY-8001-CUST ~ 8001 Mid America Blvd ~ MID AMERICA (External Site)



Position Role Type:

Hybrid



U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The ability to obtain and maintain a U.S. government issued security clearance is required.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance



Security Clearance Type:

DoD Clearance: Secret



Security Clearance Status:

Active and existing security clearance required after day 1

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Job Summary:

The TF33 engine program that powers the B-52 Stratofortress and E-3 (AWACS), has an opening for a Customer Support Engineer (CSE). This role will be responsible for providing technical support to the United States and International Air Force customers.

Military Customer Support and Services (MCSS) is seeking a motivated individual to help enhance fleet readiness for customers operating TF33 engines, which are in service on the B-52, E-3 and other surveillance aircraft.

You will inherit a broad set of responsibilities, and will work with other team members to focus on the following efforts:

What You Will Do:

• Act as primary technical interface between Pratt & Whitney and all TF33 customers.
• Provide technical guidance for depot operations, focusing on maintenance, overhaul, and repair processes.
• Interpret and apply manufacturing blueprints to support engine maintenance activities.

• Develop and implement item repair strategies and technical dispositions.
• Ensure technical data review and interpretation aligns with operational and regulatory requirements.
• Provide complete timely responses to customer and FSR technical questions and track in appropriate systems.
• Research technical issues and correct source data to resolve systems level issues, coordinate with program management and customers to implement solutions to improve engine safety and readiness.
• Support coordination and participate in company teams sent out to customer locations for special inspections, data collection, evaluation of designs, etc.
• Prepare & present Maintenance Awareness Briefing (MAB) briefings to USAF and foreign military services (FMS).Drive integration across various teams, including the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations.
• Provide rapid responses to significant field events and address issues impacting aircraft and engine mission capability.
• Communicate daily with Field Service Engineers to troubleshoot engine and software issues, providing technical support for operational units, flight test locations, and aircraft depots.
• Support mishap and engineering investigations.
• Provide Support on other legacy engines programs in limited use.
• Deliver technical presentations to product teams and stakeholders, fostering cross-organizational communication.Develop and maintain standard work processes, databases, and process matrices to improve operational efficiency.

Qualifications You Must Have:

• BS in engineering or related technical field is required with 5+ of relevant experience; or an advanced degree with 3+ years. An Associate's degree with 10+ years of experience or, in the absence of a degree, commensurate experience will be considered.
• Must be a U.S. Citizen. This position may require access to systems/tools restricted to U.S. citizens.
• DOD Secret Clearance preferred or the ability to obtain one.
• Ability to develop and present material to cross-functional teams and upper-level management.
• The candidate must have good interpersonal and communication skills (written and verbal) and proficiency in technical writing.
• MUST have successfully completed an RTX SkillBridge Internship Program.

Qualifications We Prefer:

• Proficiency in Microsoft Office applications such as Excel, PowerPoint, Project, and Word.
• Familiarity with CORE tools, global trade requirements responsibilities.
• Experience with engine systems operation.
• Flexibility and strong organizational skills to handle urgent field requests.
• U.S. Military Aircraft/Engine Maintenance experience is a plus.
• Occasional weekend and off-hour support may be needed to support the operational fleet and depot facilities.
• Travel: 20-30%.

Learn More & Apply Now!

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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