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Opsahl Dawson

Onboarding Accounting Specialist

Customer SuccessPosted on Nov 9
Full-time$100k - $125k /yr

About the Job

Requirements

  • A bachelor's degree in business, accounting, or a related field is required.
  • Three to five years of experience in project management, onboarding, or operations is required.
  • Exceptional organizational and time management skills are required.
  • Clear and professional written and verbal communication is required.
  • High attention to detail and process discipline are required.
  • Strong interpersonal skills to navigate cross-functional teams are required.
  • Comfort with ambiguity and fast-paced change is required.
  • A client-service orientation and proactive mindset are required.
  • Experience with QuickBooks and QuickBooks Desktop is required.
  • Experience with payroll processing and reporting is required.

Responsibilities

  • Lead all onboarding phases for new CAS clients, from kickoff to steady-state transition.
  • Create and manage client onboarding project plans and timelines.
  • Conduct needs assessments and tailor onboarding processes accordingly.
  • Serve as a liaison between CAS delivery teams and clients during onboarding.
  • Monitor onboarding progress and resolve roadblocks.
  • Identify opportunities for automation and process improvement in onboarding workflows.
  • Coordinate and execute firm-wide special projects, such as software rollouts and new service launches.
  • Develop onboarding standard operating procedures, templates, and best practices.
  • Maintain onboarding metrics and prepare regular reporting to leadership.
  • Train CAS team members on onboarding processes and tools.
  • Facilitate cross-departmental collaboration for multi-service clients.
  • Support firm innovation initiatives through project planning and execution.
  • Help implement new tools and systems that affect client onboarding or operational efficiency.
  • Support leadership in sales goals, expansion, and growth.
  • Work on proposal workups and ensure engagement letters reflect final scope.

Desired Qualifications

  • Experience in a CPA firm is preferred.
  • A PMP, CAPM, or similar certification is preferred.
  • Familiarity with tools such as Bill.com and various payroll platforms is preferred.
  • CCH experience is preferred.

About the Company

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