Previous experience in a customer service role is required, preferably in a hospitality setting.
Proficiency in computer systems and common office software is required.
Availability to work flexible hours, including weekends and holidays, is required.
Responsibilities
Greet guests and provide a warm welcome upon arrival.
Process guest check-ins and check-outs efficiently and accurately.
Handle guest inquiries, requests, and concerns in a timely and professional manner.
Provide information about hotel services, amenities, and local attractions.
Assist in making reservations and booking hotel facilities.
Maintain accurate and up-to-date guest records.
Handle cash transactions and maintain proper cash handling procedures.
Liaise with other hotel departments to ensure guests' needs are met.
Voulgaris Hospitality Group is seeking a dedicated and customer-focused individual to join our team as a Receptionist. As a leading company in the hospitality industry, Voulgaris Hospitality Group has been providing quality services for over 50 years. With a commitment to the human factor and a customer-centric approach, our hotels stand out for their tradition, strong infrastructure, and exceptional management.
In this role, you will be responsible for ensuring a warm and welcoming environment for our guests from the moment they arrive. You will play a vital role in creating a positive first impression and providing excellent service throughout their stay. As a member of the Voulgaris Hospitality Group team, you will join a dedicated group of professionals who strive to exceed guest expectations and provide exceptional experiences.
Responsibilities
Greet guests and provide a warm welcome upon arrival
Process guest check-ins and check-outs efficiently and accurately
Handle guest inquiries, requests, and concerns in a timely and professional manner
Provide information about hotel services, amenities, and local attractions
Assist in making reservations and booking hotel facilities
Maintain accurate and up-to-date guest records
Handle cash transactions and maintain proper cash handling procedures
Liaise with other hotel departments to ensure guests' needs are met
High school diploma or equivalent
Previous experience in a customer service role, preferably in a hospitality setting
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Attention to detail and accuracy in all tasks
Ability to handle difficult situations with patience and professionalism
Proficient in using computer systems and common office software
Availability to work flexible hours, including weekends and holidays
Financial remuneration in accordance with the best practices of the market, which reflects the qualifications and experience of each candidate
Continuous and personalized training
Career plans and professional development opportunities
Work in a family group with a human-centered approach and respect for the environment and society.
Accommodation and board
Social activities, to strengthen teamwork and corporate culture