Practice Office & Support Manager - Obstetrics and Gynecology, Fertility & Reproductive Medicine

Location

ST. LOUIS, MO 63108



Scheduled Hours

40

Position Summary

Directs the clinical & financial activities of the Fertility & Reproductive Medicine clinic, supervises, coordinates and provides leadership functions for check in/check out team, medical assistants, phlebotomy and sonographers in coordination with the physician practice. Oversees personnel matters, maintains reports and acts as liaison between the office and Washington University.

Job Description

• Plans, coordinates and implements operations of the clinic including assistance with development and maintenance of efficient procedures and oversees administrative and clinical operations of the clinic.
• Interacts and collaborates with physicians to provide direction and oversight of schedules and workflows.
• Reviews, assists, promotes and maintains development of office policies and procedures, office practices, and clinical flow patterns.
• Functions as working supervisor by filling in to cover front desk, medical records and billing functions.
• With input from the physicians, directs, assigns and coordinates activities and duties of staff, evaluating performance and orienting new staff.
• Supervises the management of personnel, maintains records, makes hiring recommendations, evaluations, counseling and terminations.
• Works to ensure compliance with laws concerning personnel administration, coordinating response and assistance when resolving personnel issues.
• Manages time reporting and other changes affecting payroll. Submits payroll for processing.
• Manages finances including budget preparation, analysis and projection of revenues and expenses.
• Monitors all financial expenditures. Reviews statements, invoices, receivable, Research Management System (RMS) and charges.
• Reconciles practice bank account in coordination with practice accountant.
• Identifies/implements cost-effective approaches.
• Assists in preparation and distribution of monthly reports such as financial reports and other requested reports.
• Supervises co-pay collection process, timely completion of charge entry and maintenance of billing edits.
• Maintains job descriptions for office, participates and assists in the interviewing of employees, acts to resolve personnel problems, prepares and approves staff schedules.
• Conducts regularly scheduled staff meetings.
• Facilitates educational opportunities for staff to ensure compliance with WU and regulatory guidelines.
• Oversees supplies, including vaccine inventory, as well as ordering/repairing equipment as required.
• Promotes and maintains good public relations with patients/families.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment
• Exposure to blood-borne pathogens
• Patient care setting
• Some weekend and holiday coverage is required due to the nature of this practice, with the clinical staff.

Physical Effort

• Typically sitting at desk or table
• Repetitive wrist, hand, or finger movement
• Occasional lifting (25 lbs or less)

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Physician Practice Management (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Allscripts, Communication, Computer Literacy, Email Systems, Epic Applications, IDX Systems, Interpersonal Communication, Knowledge Management Systems, Leadership, Microsoft Office, Online Programs, Organizing, Physician Offices

Grade

C12

Salary Range

$64,300.00 - $99,700.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email[email protected]or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.