Bosch Home Comfort

Makes heating, cooling and hot-water equipment

Senior Customer Custodian - Quality Management Customer

Quality EngineeringConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in engineering, specifically Mechanical, Automobile, or Mechatronics, is required.
Two to seven years of experience is required.
Competent knowledge of internal combustion engines, vehicle fuel injection systems, exhaust gas treatment, automotive products, manufacturing quality, and quality systems and methods is required.
Knowledge of digitalization tools, including risk estimation tools, is required.
Good working knowledge of Power BI and advanced Excel is required.

Responsibilities

Manage specific customers by communicating, engaging, and resolving issues related to the quality of products traded or manufactured in India to support customer satisfaction.
Conduct system-level investigations to identify root causes of quality issues, and prepare and report on zero-kilometer and field issues to the customer's working-level team.
Monitor customer perception and define appropriate actions to support customer satisfaction.
Conduct PHA and line walks for new customer projects.
Evaluate and manage customer requirements after approval, and implement them through plant quality.
Execute innovation topics in collaboration with external suppliers and ensure implementation at the customer location.
Collaborate with various departments on special projects to meet business requirements and customer satisfaction, reduce customer complaints, and liquidate inventories.
Ensure readiness for all internal quality-audit requirements for a specific customer, address escalations and non-compliance cases, and ensure their resolution.

Job Description

- To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction

- Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team

- Monitor the customer perception and define appropriate actions for customer satisfaction

- Conduct PHA/Line walk for new customer projects
- Evaluate and manage customer requirements post approval and implement the same through plant quality

- Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location

- Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories)

- Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution

Qualifications

Bachelors in engineering (Mechanical, Automobile or Mechtronics) with 2-7 years experience

Additional Information

Competent knowledge in IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT) and Overall automotive products, Manufacturing Quality, Quality Systems/Methods

Knowledge on digitalization tools (risk estimation tools,etc)

Good know how on PowerBI, Advance Excel

About the Company

Bosch Home Comfort

Makes heating, cooling and hot-water equipment

Bosch Home Comfort makes heating, cooling and hot-water equipment for homes, commercial buildings and industrial users. Its portfolio combines electric heat pumps with gas-fired boilers and hybrid systems, giving customers different ways to control building temperatures and supply hot water. The business sells equipment through its brands' sales networks, with products adapted to regional building needs and energy requirements. Its inverter-driven heat pumps adjust compressor output to match demand rather than running constantly at full power. The Bosch business unit was formed through the merger of Bosch and Buderus heating activities in 2004 and is headquartered in Wetzlar, Germany.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Wetzlar, Germany
Founded: 2004

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