IT Operations Lead

IT Operations Lead

Geoprobe Systems® · Salina, United States · Full-time · Posted 2026-11-13

Workplace: on_site

Department: IT

Description

Geoprobe® designs and manufactures drilling machines and tooling used by companies worldwide. Behind the scenes, our software team builds the systems that run the business. We're seeking a Software Developer to create custom solutions within our Epicor ERP system and to design and build software used both inside the company and by our customers.

This is a working lead role. You'll work directly with the IT team, own the ticket process, manage IT projects, and serve as a point of contact for IT operations, while staying hands-on with Epicor support and everyday IT issues. It's a great fit for someone who works well with people, stays calm under pressure, and brings a positive attitude to helping others. The position is on-site in Salina as part of a small, collaborative team.

Interested in applying? Save time, apply directly at geoprobe.com/join-our-team

Responsibilities

1. Lead IT operations day to day, working directly with the IT team and making operational decisions, including urgent requests from department heads and deciding what can wait

2. Own the ticket process, receiving, prioritizing, and assigning IT tickets, resolving many directly and routing others to the appropriate team member

3. Manage IT projects and delegate work across the IT team, including programming and security work, handling planning, logistics, and timelines through completion
4. Manage the working relationship with Epicor, overseeing EpicCare support cases and coordinating issues, updates, and customizations with Epicor and our implementation partner
5. Serve as a point of contact for IT operations, meeting with other departments to understand their needs and turning them into clear requests for the IT team
6. Provide the IT Manager with a weekly summary of tasks completed, ticket trends, spending, and operational issues, escalating only what needs a decision
7. Help the Systems Administrator with IT administration, including purchasing, invoices, vendor contracts, licenses, and asset tracking
8. Run regular IT team meetings, keeping the team aligned on priorities and progress
9. Maintain and add to our IT knowledge base, including quick-reference guides and how-to articles
10. Help integrate AI into the IT team's daily work and keep up to date on new AI tools and practices
11. Other duties as assigned

You might be a good fit if you…

• Are organized and enjoy bringing order to a busy environment
• Like leading a team while staying hands-on yourself
• Are excited about using AI
• Stay calm under pressure and make sound decisions quickly
• Are great with people, and help others with patience and a positive attitude
• Enjoy collaboration and a team-oriented environment

Requirements

• Bachelor's degree in information technology, computer science, or a related field, or equivalent practical experience
• 3+ years of experience in IT support or operations, including at least 1 year leading or coordinating others
• Hands-on experience supporting an ERP system
• Experience managing a ticketing system and prioritizing work for a team
• Strong troubleshooting skills across computers, Microsoft 365, accounts, and common business software
• Experience using AI tools, such as Claude or Copilot, in daily work
• Strong people skills, with a patient, positive, service-minded approach
• Clear communication with users, department heads, and leadership
• Highly organized, with strong follow-through and attention to detail
• Experience managing projects, including timelines, priorities, and communication with stakeholders
• Self-directed — able to take ownership of operations with minimal oversight

Desired Qualifications

• Experience with Epicor Kinetic, including BPMs, BAQs, reports, or dashboards
• Experience managing vendor support relationships, such as Epicor and EpicCare
• Experience with SQL or basic scripting
• Experience with Microsoft 365 and Entra ID (Azure AD) administration
• Experience with IT purchasing, budgeting, vendor management, or asset tracking
• Familiarity with IT service management practices, such as ITIL
• Experience automating workflows or building tools with AI

Benefits

• 401(k)
• Health, Vision, and Dental Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Profit Sharing

Geoprobe Systems® is an Equal Opportunity Employer.

Apply

Apply at Geoprobe Systems®

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