eComm Account Manager

The eCommerce Channel Management team falls under the umbrella of our professional services organization, CGS. Our eCommerce Management Team is an important component of our business and represents the ability to assist our clients to understand, embrace, and gain value from marketplace management and improving brand control on the Amazon platform.  We are adding an eCommerce Account Manager to the team.

What you will do

The eComm Account Manager will apply interpersonal and analytic skills to business challenges which ensure the growth and success of our partnered brands.  This high impact role will manage multiple clients in an entrepreneurial, problem-solving environment. The performance of this position directly impacts the top-line for our partners.

• Support ecommerce clients by managing their full-funnel advertising strategies, promotional calendar, content optimization, marketplace reporting and sales monitoring
• Demonstrate marketplace management expertise by managing inventory, promotions, marketing and other strategic initiatives.
• Conduct weekly calls with the client to discuss initiatives and strategy to drive sales and growth on Amazon.com
• Serve as the customer advocate internally while effectively collaborating with internal cross-functional teams including eCommerce management, account managers and data team members
• Present eCommerce Analytics and communicate effectively to all levels of users from analysts to C-Level executives
• Identify areas of opportunity for brand growth on the ecommerce channel
• Provide data-driven advice and strategy to our partners
• Build strong client relationships and instill confidence in managing our clients’ brand control on eCommerce
• Ensure that customers derive maximum value from their investment in SPINS by fully leveraging our data and solutions
• Successfully review and manage inquiries from clients and case management with Amazon
• Collaborate with internal colleagues (eComm Account Managers and eCommerce Management team members) to drive improvement in quality, service, and profitability
• Assist in the development and delivery of training materials for internal and external use

 What You Bring

• Bachelor’s degree in Business Administration. or related quantitative (Math, Economics, Finance, Statistics) field of study
• 1-3 years of ecommerce experience working directly with CPG brands
• 2-3 years of Amazon Seller or Vendor central
• Brand consulting experience (doesn’t matter the category)
• Proven track record of problem solving
• Must be able to draw conclusions from raw data and summarize results quickly and efficiently
• Demonstrated ability to communicate effectively
• Adept at cultivating external and internal relationships
• Possess advanced MS Office skills (Word, Excel, PowerPoint)
• We’re even more impressed if you bring along
• Strong focus on customer satisfaction
• Strong organizational and time management skills
• Proven ability to work independently

We give bonus points for

• Digital marketing experience (pay per click/Amazon advertising)
• Walmart Marketplace experience 

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