Responsibilities

• Spearhead strategic initiatives, planning, and fiscal management. 
• Architect and maintain highly reliable and scalable services. 
• Collaborate with engineering and support to drive architectural changes that optimize our cloud experience. 
• Systematically introduce new components and services, emphasizing configuration as code for reliability and repeatability. 
• Enhance the company’s product delivery pipeline through tools and automation. 
• Develop and enforce backup and disaster recovery protocols. 
• Guide, mentor, and develop a highly capable and globally dispersed 24x7 team of operations engineers. 
• Foster a culture of excellence throughout the organization. 
• Generate and distribute content to aid our sales team and facilitate large-scale customer engagements. 
• Uphold and enhance Information Security standards, maintaining compliance with certifications such as ISO27001 and SOC2 Type 2. 
• Manage and exceed the established service level agreements (SLAs) both internally and externally. 
• Utilize data to inform capacity planning, design budgets, and manage costs effectively. 

Qualifications

• A bachelor’s degree in computer science, with a focus on network engineering or Information Systems, or an equivalent combination of education and experience. 
• At least 10 years in a Cloud Operations capacity, including a minimum of 5 years in a leadership role within a public cloud-based SaaS setting. 
• Proven ability to compile and interpret data for reporting to executive management. 
• Expertise in leading and managing a globally distributed virtual team. 
• A track record of success in developing/managing budgets and SLAs. 
• Hands-on experience in managing web services at scale, leveraging configuration management and version control tools. 
• Experience with Kubernetes. 
• Administration of SQL and NoSQL databases. 
• Deep cloud knowledge, preferably with AWS. 
• Extensive experience with configuration as code and version control. 
• Comprehensive knowledge in various scripting languages including PHP, Ruby, Python, and shell scripting. 
• Proven ability leading through crises, demonstrating resilience, adaptability, and strong communication skills.