C

Chick-fil-A

Quick-service chicken restaurant with loyalty program

General Manager 2

Full-TimeDeadline 9/22/27
No salary listed
Expert
Bachelor's
Litchfield Park, AZ, USA
In Person
Warehouse & Fulfillment

About the job

Requirements
  • At least 7 years of experience in distribution, manufacturing, or another relevant supply chain field management area, including at least 3 years in a leadership position.
  • Strong aptitude for critical thinking, problem-solving, and driving improvements professionally and respectfully.
  • Understanding of production and inventory control theories and practices.
  • Functional knowledge of designing, managing, and executing distribution center operations.
  • Knowledge of general accounting practices and profit and loss management.
  • Demonstrated experience and success with process improvement and efficiency, including establishing and managing key performance indicators.
  • Working knowledge of inbound logistics, warehousing, information technology systems, and outbound logistics in the distribution industry.
  • Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements.
  • Strong organizational skills, attention to detail, and communication skills.
  • Ability to negotiate and resolve conflict by navigating confrontational situations and ensuring all parties are treated with honor, dignity, and respect.
  • Proficiency in Microsoft Word, Excel, Outlook, and Access; experience with enterprise resource planning, warehouse management system, and transportation management system solutions.
  • Proficiency communicating in English, including reading, writing, and speaking, to safely follow verbal instructions, complete documentation and paperwork, and accurately read and interpret company communications.
Responsibilities
  • Lead a food service distribution center operation with a safety mindset.
  • Act as a liaison, balancing Operators' needs with the operation's capabilities.
  • Lead and engage a workforce, with specific ownership of and focus on various functions within the building.
  • Design, implement, manage, and improve market distribution center operations.
  • Deliver high service levels to Operators and achieve key performance indicators.
  • Participate in oversight of the market distribution center operation's profit and loss.
  • Drive innovation across all areas of market distribution center operations.
  • Support Chick-fil-A's vision and strategy by building a culture aligned with Chick-fil-A Supply values of care, safety, and excellence.
  • Work closely with the Chick-fil-A Supply Senior Leadership Team, Chick-fil-A Inc. Supply Chain, Operators, and business partners to ensure alignment and collaboration.
  • Recruit, train, and develop a strong team.
  • Participate in establishing a new distribution center and testing and refining a facility implementation playbook for future facilities.
Desired Qualifications
  • Bachelor's degree in business, accounting, supply chain management, or another relevant field.
  • Experience managing in a food distribution or food manufacturing environment.
  • Experience in a start-up environment.
  • Demonstrated success in operations and people leadership.
  • Experience building and managing budgets and general accounting practices.
  • Demonstrated ability to perform effective short-term and long-range planning.

About the company

Chick-fil-A operates fast-food restaurants in the U.S. focused on chicken items like sandwiches, nuggets, and waffle fries, served dine-in, takeout, drive-thru, and through mobile ordering and delivery. Customers earn points through the Chick-fil-A One loyalty program with tiers (Member, Silver, Red) and rewards to encourage repeat visits. The company emphasizes quick service, friendly staff, and a seamless app experience for ordering, payment, and rewards. Its goal is to build long-term customer loyalty and expand its U.S. footprint by delivering reliable quality and convenient dining options.

Company Size

10,001+

Company Stage

Debt Financing

Total Funding

$650M

Headquarters

Atlanta, Georgia

Founded

1946

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Simplify Jobs

Simplify's Take

What believers are saying

  • 2025 revenue rose 14% to $10.3 billion, despite only 1% net income growth.
  • Chick-fil-A opened 179 restaurants in 2025 and announced Spokane, Cornelius, and Edmond openings.
  • Red Wagon Ventures expands into Daybright and Acrew, diversifying beyond chicken by 2027.

What critics are saying

  • Williams v. Chick-fil-A, filed July 23, 2026, targets Chick-fil-A One breach controls.
  • EEOC sued Hatch Trick in May 2026; franchise employment practices still expose the brand.
  • Mall closures at Arbor Place, Cobb, and North Point signal weaker legacy formats.

What makes Chick-fil-A unique

  • Andrew Cathy keeps Chick-fil-A family-owned, rejecting an IPO on October 4, 2026.
  • The operator model drives local entrepreneurship, exemplified by Greg Harjo’s third Edmond restaurant.
  • Chick-fil-A preserves human drive-thru service, refusing AI ordering on October 4, 2026.

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Benefits

  • Flexible Work Hours
  • Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

29%

1 year growth

29%

2 year growth

29%
Shore News Network
Oct 15th, 2026
Chick-fil-A coming to Toms River after Planning Board approves new restaurant at Ocean County Mall.

Chick-fil-A coming to Toms River after Planning Board approves new restaurant at Ocean County Mall. The former Bahama Breeze restaurant at Ocean County Mall in Toms River is slated for demolition to make way for a new Chick-fil-A restaurant with drive-thru service. The former Bahama Breeze restaurant near Hooper and Bay avenues will be demolished to make way for Toms River's first Chick-fil-A, following township approval of the project. TOMS RIVER, NJ - Chick-fil-A is officially moving forward with plans to open its first restaurant in Toms River, replacing the former Bahama Breeze at Ocean County Mall with a new standalone restaurant featuring drive-thru service. The Toms River Planning Board approved the project on October 7, clearing a major local regulatory hurdle for the popular chicken sandwich chain. As Shore News Network previously reported in August, the company submitted plans to demolish the vacant Bahama Breeze building and construct a new restaurant at the mall's southern perimeter, near Hooper and Bay Avenues. The Ocean County Planning Board had already approved the proposal in July. Former Bahama Breeze building to be demolished. The project calls for demolishing the approximately 7,373-square-foot former Bahama Breeze restaurant rather than converting the existing building. Plans include a new Chick-fil-A restaurant with a drive-thru, parking facilities, outdoor lighting, signage, landscaping and covered ordering areas. The redevelopment will transform a vacant restaurant property at one of Ocean County's busiest shopping destinations, the Ocean County Mall. The application included several requested zoning variances and design waivers related to building setbacks, signs, parking and landscaping. First Chick-fil-A restaurant in Toms River. The new location will be Chick-fil-A's first restaurant within Toms River Township. The chain already operates Ocean County locations in Brick Township on Route 70 and Stafford Township in the Manahawkin area. Once completed, the Toms River restaurant would become the company's third location in the county. When will Chick-fil-A open? Although the Planning Board has approved the development, Chick-fil-A has not announced an official opening date for the Toms River restaurant. Construction will require demolition of the former Bahama Breeze building and development of the new restaurant before operations can begin.

UnMarketing
Oct 14th, 2026
BREAKING: Chick-fil-A's first new sauce in 10 years sparks skepticism.

BREAKING: Chick-fil-A's first new sauce in 10 years sparks skepticism. Chick-fil-A unveils new sauce. Chick-fil-A has announced the release of its first new permanent sauce in a decade, the Spicy Chick-fil-A Sauce, set to launch on November 16, 2026. This new offering aims to blend the chain's signature flavor with a kick of heat, combining smoky tang, spicy peppers, and a hint of sweetness that the company believes will appeal to its diverse customer base. Customer reactions and skepticism. While many fans are excited about the addition, a wave of skepticism has emerged among the chain's loyal customers. Social media platforms have been flooded with mixed reactions, with some expressing enthusiasm for the new flavor while others are questioning whether it can live up to Chick-fil-A's high standards. One Twitter user remarked, "Can anything top the original?" highlighting the fear that the new sauce may not resonate with those who have long favored the classic Chick-fil-A Sauce. Additionally, some critics are concerned about the implications of the chain introducing a new sauce after such a long hiatus. Is it a response to changing consumer preferences, or simply a marketing strategy to reignite interest in the brand? The skepticism reflects a deeper concern about the balance between innovation and tradition in fast-food offerings. Why it matters. The introduction of the Spicy Chick-fil-A Sauce comes at a crucial time for the fast-food industry. As chains compete for market share, introducing new items is often a key strategy to attract customers and boost sales. Chick-fil-A, known for its cult following and dedicated fanbase, is taking a calculated risk by adding a new sauce to its menu that could either enhance its reputation or face backlash from its loyal customers. What's Next for Chick-fil-A? As the launch date approaches, Chick-fil-A is likely to ramp up its marketing efforts to promote the Spicy Chick-fil-A Sauce. The company has a history of successful product introductions, which suggests that they are taking consumer feedback seriously. However, the skepticism from fans may prompt Chick-fil-A to engage more directly with its customers, potentially through taste tests or social media interactions to gauge reactions and build excitement. The success of the new sauce could also influence the chain's future product development strategies. If the Spicy Chick-fil-A Sauce is well-received, it may pave the way for more innovative offerings in the future, allowing Chick-fil-A to evolve while maintaining its core identity.

NBC News
Oct 14th, 2026
Chick-fil-A hits $24B in sales as the family-owned chicken chain expands to the UK and Singapore

Chick-fil-A, the third-largest restaurant chain in the US behind McDonald's and Starbucks, reported nearly $24 billion in sales last year. The family-owned company has around 3,000 locations and recently expanded to the UK and Singapore. Truett and Ben Cathy opened a diner, the Dwarf Grill, in Hapeville, Georgia, in 1946. The first Chick-fil-A opened in 1967, built around a chicken sandwich whose recipe chief executive officer Andrew Cathy, Truett's grandson, says is unchanged. The company has stayed private for 60 years and plans to remain so. It is closed on Sundays, a choice rooted in the family's Christian faith. With consumer prices up 3.4% and wages up 3%, Cathy says Chick-fil-A is wary of raising prices. A standard sandwich costs $4.99 at a Dallas outlet, against $3.99 for a McDonald's McCrispy nearby.

NBC News
Oct 14th, 2026
Chick-fil-A CEO Andrew Cathy on global expansion and keeping Sundays closed

Andrew Cathy, chief executive officer of Chick-fil-A, spoke with Craig Melvin about running the chicken chain his grandfather founded. They discussed the company's international expansion and its tradition of closing on Sundays.

Foodservice and Hospitality
Oct 9th, 2026
Chick-fil-A opens newest Calgary location.

Chick-fil-A opens newest Calgary location. October 9, 2026 CALGARY - Chick-fil-A has opened its newest location in Calgary in the Sunridge community, marking the brand's 31st restaurant in Canada. The location is locally owned and operated by Dharshan Anbalagan. The new location is participating in the Chick-fil-A Shared Table program, which re-directs surplus food to local non-profits and created approximately 80 to 100 jobs in the community, with above-minimum-wage pay, flexible scheduling for youth and career development opportunities. Kostuch Media covers the dynamic and ever-evolving hospitality industry by delivering a diverse array of media products for today's sophisticated marketers. Its magazines deliver extensive signature reports and award-winning editorial, reflecting a continued commitment to provide the foodservice and hospitality industry with in-depth, quality reporting. "*" indicates required fields