Cato Networks

Cloud-based network security and connectivity platform

Support Enablement Engineer

Customer Education & TrainingConfirmed live in the last 24 hours

Full-timeTel Aviv District, IsraelNo salary listedIn-person

About the Job

Requirements

At least 2 years of experience as a Tier 2–3 Support Engineer in a web, networking, or information security company, or equivalent experience as a Technical Account Manager or Pre-Sales Engineer.
Experience working with networking or security software solutions, with an emphasis on networking, TCP/IP, firewalls, and proxy servers.
Strong English communication skills, both verbal and written.
Ability to clearly articulate complex topics to different audiences in a concise, professional, and compelling manner.
Ability to provide constructive criticism and feedback, and use it to advocate for customer, partner, and support needs across company departments.
Great troubleshooting abilities and a passion for investigating complex technical problems in real production environments.
Team-oriented, responsible, and well-organized.

Responsibilities

Advocate for support and customer needs with R&D and Product teams during feature development and retroactively for existing technologies.
Identify and understand support inquiries and challenges, act as their technical focal point, and work to fill knowledge gaps.
Build troubleshooting practices to reduce ticket resolution time and maximize support performance.
Own and drive the delivery of technical content and knowledge-sharing initiatives to the global Support team.
Provide guidance on product features and how they work through the creation of technical content.
Design and create technical onboarding and everboarding training content.

Desired Qualifications

Experience working in a Knowledge Management or Knowledge team, or proven experience creating technical guides and knowledge-base articles.

Cato Networks is the converged network and security cloud for the AI era.

As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.

Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.

We’re looking for a highly motivated Support Enablement Engineer to join our amazing team. As a member of the Support Enablement team, you will play a critical role in enabling Support Engineers to execute all technical aspects of their job and will work to maximize the support organization’s effectiveness.

Responsibilities

Advocate for support and customer needs with R&D and Product teams during feature development, as well as retroactively for existing technologies.
Identify and understand support inquiries and challenges, act as their technical focal point, and work to fill knowledge gaps.
Build troubleshooting practices to reduce ticket resolution time and maximize support performance.
Own and drive the delivery of technical content and knowledge-sharing initiatives to the global Support team.
Provide guidance on product features and how they work through the creation of technical content.
Design and create technical onboarding and everboarding training content.

Requirements

At least 2 years of experience as a Tier 2–3 Support Engineer in a web, networking, or information security company, or equivalent experience as a Technical Account Manager or Pre-Sales Engineer.
Experience working with networking or security software solutions, with an emphasis on networking, TCP/IP, firewalls, and proxy servers – required.
Strong English communication skills, both verbal and written – required.
Excellent communication and presentation skills, with the ability to clearly articulate complex topics to different audiences in a concise, professional, and compelling manner.
Ability to provide constructive criticism and feedback, and use it to advocate for customer, partner, and support needs with different departments across the company.
Experience working in a Knowledge Management or Knowledge team, or proven experience creating technical guides and knowledge-base articles – an advantage.
Great troubleshooting abilities and a passion for diving into complex technical problems in real production environments.
Team player, responsible, and well-organized.

About the Company

Cato Networks

Cloud-based network security and connectivity platform

Cato Networks provides a cloud-based network and security service that connects all of a business's branches, data centers, remote workers, and cloud resources through a single platform. It offers Cato SASE Cloud with SSE 360, which merges network connectivity and security into one service that can progressively replace or augment existing networks and security tools. The system runs from the cloud and is accessed via a subscription, scalable to fit organizations of any size. It operates from 80+ global points of presence to ensure secure, optimal routing and performance for users anywhere, with built-in traffic optimization to reduce data usage and costs. In short, it delivers secure, fast, and centralized connectivity for distributed organizations, aiming to simplify and strengthen enterprise networking and security at scale.

Company size: 1,001-5,000
Company stage: Private
Total funding: $1.1B
Headquarters: Tel Aviv-Yafo, Israel
Founded: 2015

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