Housekeeping Order Taker

Job Description

The Housekeeping Order Taker serves as the central communication point for the housekeeping department, playing a vital role in ensuring smooth operations and exceptional guest service. This role is responsible for handling and recording guest requests related to housekeeping services, coordinating with housekeeping staff to manage room status updates, maintaining accurate inventory and stock records, and facilitating effective communication between housekeeping and other departments such as the front desk.

By efficiently managing information flow and operational needs, the Housekeeping Order Taker helps maintain high standards of cleanliness, responsiveness, and guest satisfaction throughout the property.

Key Responsibilitie

• Receiving and Processing Requests:
  Handle guest calls and requests for housekeeping services (e.g., extra towels, room service), ensuring prompt and accurate response.

• Room Status Management:
  Maintain up-to-date records of room statuses (vacant, occupied, cleaned) and communicate this information efficiently to the front desk and other relevant departments.

• Dispatching and Coordination:
  Assign tasks to room attendants and housekeeping staff according to guest requests and operational priorities.

• Communication:
  Serve as a liaison between housekeeping staff, guests, and other departments such as front desk and maintenance to facilitate smooth operations.

• Record Keeping:
  Maintain detailed logs of guest requests, room statuses, lost and found items, and other essential housekeeping information.

• Inventory Management:
  Monitor guest supply inventory, coordinating with laundry and other departments to ensure timely restocking.

• Ensuring Guest Satisfaction:
  Respond promptly to guest inquiries, resolve issues professionally, and maintain a positive image for the housekeeping department.

Qualifications

• Communication Skills:
  Excellent verbal and written communication skills for effective interaction with guests and team members.

• Computer Literacy:
  Proficiency in using computer systems and software for logging requests, updating records, and managing communications.

• Organizational Skills:
  Ability to multitask, prioritize requests, and maintain accurate, detailed records under tight schedules.

• Customer service skill

Strong dedication to delivering outstanding service and handling guest concerns with professionalism and empathy.

• Knowledge of Housekeeping Procedures

Familiarity with standard housekeeping operations, protocols and terminology

• Ability to Remain Calm Under Pressure:
  Competence in managing emergency situations and guest complaints calmly

• Luxury Hotel Experience is a must

Preference will be given to candidates with experience in luxury hotels.

Additional Information

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.