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Touro University

Private Jewish university in New York, NY

IT Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeKew Gardens, Queens, NY, USA$40k - $50k /yr

About the Job

Requirements

  • A bachelor's degree in Information Technology, Computer Science, or a related field, or at least two years of related education and experience.
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and computer applications used in most levels of instruction.
  • Ability to support non-technical users with strong customer service orientation and communication skills.
  • Strong troubleshooting and problem-solving skills.
  • Ability to prioritize tasks and collaborate effectively across teams.
  • Ability to travel to other Touro New York campuses as needed.
  • Ability to install, maintain, and service technology equipment, including climbing and working from ladders and step ladders, working at elevated heights, reaching overhead, and accessing equipment mounted on walls or ceilings, in accordance with applicable safety procedures.
  • Ability to lift up to 20 pounds.

Responsibilities

  • Provide technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and audiovisual systems.
  • Support the operation, maintenance, setup, and troubleshooting of audiovisual equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
  • Install, mount, hang, remove, maintain, troubleshoot, and service information technology, classroom, audiovisual, networking, and related technology equipment, including equipment located on walls, ceilings, or other elevated locations.
  • Use ladders and step ladders as necessary to install, access, inspect, maintain, troubleshoot, and service technology equipment and cabling.
  • Prepare, support, record, edit, and post events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
  • Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.
  • Use ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
  • Maintain inventory records for computer lab hardware, classroom technology, audiovisual equipment, software, and related supplies.
  • Participate in local and university-wide IITS projects in coordination with Network, Network Security, Server, audiovisual, and other technology teams.

About the Company

Touro University

Private Jewish university in New York, NY

Touro University is a private, nonprofit institution in New York with undergraduate, graduate and professional education rooted in Jewish scholarship and service to the wider community. Its schools teach liberal arts, business, technology, education, law and Jewish studies, alongside medicine, dentistry, pharmacy and other health professions. The Lander Colleges accommodate Jewish religious commitments, while other divisions serve a broader mix of learners and its network includes affiliated medical schools in other states. Academic programs combine classroom learning with research, clinical training and professional practice. Chartered in 1970, Touro opened to students in 1971 and has its headquarters in New York, New York.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York, NY
Founded
1971

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