Sales Manager

Prior hotel/hospitality sales experience required. 

• At Holiday Inn^® we want our guests to relax and be themselves which means we need team members to:

  • Be you – by being natural, professional and personable in the way you are with people 

  • Get ready – by taking notice and using your knowledge so that you are prepared for anything

  • Show you care – by being thoughtful in the way you welcome and connect with guests

  • Take action – by showing initiative, taking ownership and going the extra mile 

FINANCIAL RETURNS

• Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded.
• Actively prospect and qualify new business.  
• Achieve personal and team goals as assigned.
• Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.  Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. 
• May assist in developing and implementing sales plans.  May also participate in the annual budgeting and planning process.

PEOPLE

• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.  Disseminate sales-related information to other departments as appropriate.
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients.  Entertain clients in accordance with established company and hotel policies and guidelines.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.  Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments.  

GUEST EXPERIENCE

• Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments.  
• Interact with outside contacts:
• Guests – to ensure their total satisfaction
• Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business 
• Other contacts as needed (Professional organizations, community groups)

RESPONSIBLE BUSINESS

• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Perform other duties as assigned.
• May serve as “manager on duty” as required.

• This is a sales professional with established sales goals.

  • Frequently  standing up or moving within and outside of the facility
  • Carrying or lifting items weighing up to 25 pounds
  • Handling objects

Some College plus 1-2 years sales or marketing related experience, or equivalent combination of education and experience.  Related degree preferred. 

 Prior hotel/hospitality sales experience required. Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Frequently  standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions,  and training 
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. 
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver’s License.
• May be required to work nights, weekends, and/or holidays.

• The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The hourly pay range for this role is $35.00 to $38.00. This range is only applicable for jobs to be performed in Torrance, CA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. 

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. 

You can apply for this role through the link below (or through internal career site if you are a current employee). 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Hiring Salary: USD 35.00 - 38.00