Maintenance Call Center Coordinator
About the job
- A high school diploma or equivalent certificate is required.
- Basic Microsoft Office skills and intermediate Excel skills are required.
- Basic knowledge of building systems, including HVAC, fire systems, plumbing, and electrical systems, is required.
- Basic knowledge of facility management and Energy Management Systems is required.
- Strong written and verbal communication skills are required.
- The ability to provide excellent customer service and follow up is required.
- Strong attention to detail, organization, and follow-up skills are required.
- The ability to prioritize and multitask in a fast-paced, dynamic environment is required.
- The ability to analyze information and make decisions is required.
- The ability to collaborate with team members and departments is required.
- The role requires general office work involving sitting or standing for long periods.
- Provide troubleshooting support and repair coordination for routine facility-related issues at travel center locations.
- Liaise with store employees and vendors to ensure timely, cost-effective repairs at company sites.
- Compile and evaluate information about facility repair issues to determine whether repair or replacement is the most appropriate and cost-effective solution based on cost parameters.
- Calculate total job costs and manage the work order process, including creating purchase orders, dispatching vendors, and approving work orders and cost revisions within authorized financial limits.
- Determine the most cost-effective means of sourcing parts and equipment.
- Coordinate with Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs.
- Develop and maintain vendor relationships to ensure competitive pricing and quality services.
- Provide training to store personnel on basic facility maintenance procedures using videos and other training materials.
- Ensure activities comply with applicable rules, regulations, policies, and procedures.
- An Associate or Bachelor’s degree in business or a related field is preferred.
- At least one year of experience in retail facility support is preferred.
About the company
Pilot Company runs North America's largest travel center network for truck drivers and road travelers, with Pilot and Flying J stops across the United States and Canada. It ranks among the biggest suppliers of biodiesel and renewable fuels, with a wholesale fuel business alongside its roadside retail operations. Pilot earns money from fuel and store sales at stops that combine highway fuel pumps with food, coffee and truck parking. Many sites also have electric vehicle fast chargers built with General Motors and charging company EVgo, so travelers have a place to recharge on long trips. Founded in 1958, Pilot is based in Knoxville, Tennessee, and owned by Berkshire Hathaway.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Knoxville, TN
Founded
1958
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Simplify's Take
What believers are saying
- Entry routes are broad: Pilot's May 2026 campaign sought 10,000 hires across hourly, leadership, maintenance, and tanker roles.
- Electric trucking creates a growth avenue: Pilot's January 2026 Tesla deal plans truck chargers across five states.
- Shift expenses are lower: Pilot gives travel-center staff and drivers a $12 meal and beverage credit each shift.
What critics are saying
- Price inflation masks demand weakness: Berkshire's August 2026 filing shows Pilot's fuel volumes fell despite 27.5% first-half revenue growth.
- Commodity trades create profit swings: Pilot records contract losses before recognizing price gains on unsold fuel.
- Frontline teams face a broad transition: Pilot's March 2026 NCR deal upgrades checkout and fuel systems across 900-plus locations.
What makes Pilot Company unique
- Pilot controls fuel distribution at unusual scale: its tanker fleet ranks third in North America.
- Small fleets get one bill across multiple brands: Pilot's One9 links independent fuel stops with its own network.
- Loyalty compounds with repeat fills: Pilot's PushForPoints reaches four points per gallon after six qualifying fuel stops.
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Benefits
Wellness Program
Professional Development Budget
401(k) Retirement Plan
Adoption Assistance
Flexible Work Hours
Company News
Pilot, Tesla open megacharger site in Georgia. Reading Time: 2 minutes ELLABELL, Ga. - Pilot and Tesla have opened their first Tesla Megacharger site at a Pilot travel center in Ellabell, Georgia. In a news release issued by Pilot, this opening marks the launch of a new charging network at select Pilot locations, designed to support heavy-duty electric trucks along major U.S. freight corridors. "Pilot is proud to bring heavy-duty charging directly to key trucking routes and pair it with the services and amenities drivers rely on," said Shannon Sturgil, senior vice president of alternative fuels at Pilot. "With these initial locations, we're making fleet electrification a more accessible option for long-haul transportation and are excited to continue working with Tesla to move at the pace and preference of our customers." The six heavy-duty charging stalls are now open at Pilot #1390 in Ellabell located at 130 Interstate Exchange Way. Twelve additional heavy-duty charging locations are actively under construction, with three near completion and expected to come online soon: * Flying J #1071, 979 E. Paige Ave., Tulare, California (opening October 9, 2026) * Flying J #553, 2571 N Front St Fort Stockton, Texas * Pilot #341, 3812 E. Craig Road, North Las Vegas, Nevada The release stated that each location will feature four to eight high-power charging stalls powered by Tesla's V4 cabinet technology. According to Tesla, each stall can deliver up to 1.2 megawatts of power, allowing a Tesla Semi to recover 60% of charge in 30 minutes. Pilot and Tesla announced their collaboration in January 2026, with plans to develop a network of Tesla Megachargers at select Pilot locations along I-5, I-10 and other major freight corridors across California, Georgia, Indiana, Nevada and Texas. The launch builds on Pilot's broader efforts and investments to shape the future of energy for the transportation industry, including a coast-to-coast passenger electric vehicle charging network and lower-carbon fuel options such as renewable diesel and biodiesel. Bruce Guthrie is an award-winning journalist who has lived in three states including Arkansas, Missouri and Georgia. During his nearly 20-year career, Bruce has served as managing editor and sports editor for numerous publications. He and his wife, Dana, who is also a journalist, are based in Carrollton, Georgia.
First Pilot Tesla Megacharger site opens in Georgia. Pilot and Tesla have opened their first Tesla Megacharger site in Ellabell, Georgia, with six heavy-duty stalls, as 12 more truck charging locations move through construction across key freight corridors. Pilot and Tesla have opened their first Tesla Megacharger site, a six-stall heavy-duty charging location at a Pilot travel center in Ellabell, Georgia. The opening launches a new charging network at select Pilot locations designed to support heavy-duty electric trucks along major U.S. freight corridors, according to the company. Twelve more locations are under construction, and three are expected to come online soon. Highlights. * Six heavy-duty charging stalls are now open at Pilot #1390 in Ellabell, Georgia. * 12 additional locations are under construction, with three near completion, including a Tulare, California, site opening October 9, 2026. * Four to eight stalls per site, each powered by Tesla's V4 cabinet technology. * Up to 1.2 megawatts per stall, enough for a Tesla Semi to recover 60% of its charge in 30 minutes, according to Tesla. Where are the next Tesla Megacharger sites? The first site is located at 130 Interstate Exchange Way in Ellabell. Pilot says the following three locations are nearing completion: Heavy-Duty truck charging hardware. Each location will feature four to eight high-power charging stalls powered by Tesla's V4 cabinet technology. According to Tesla, each stall can deliver up to 1.2 megawatts, allowing a Tesla Semi to recover 60% of its charge in 30 minutes. "Pilot is proud to bring heavy-duty charging directly to key trucking routes and pair it with the services and amenities drivers rely on," said Shannon Sturgil, senior vice president of alternative fuels at Pilot. "With these initial locations, we're making fleet electrification a more accessible option for long-haul transportation and are excited to continue working with Tesla to move at the pace and preference of our customers." Megacharger network plans along I-5 and I-10. Pilot and Tesla announced their collaboration in January, with plans to develop a network of Tesla Megachargers at select Pilot locations along I-5, I-10 and other major freight corridors. The planned network spans California, Georgia, Indiana, Nevada and Texas. Pilot's broader alternative fuels strategy. The truck charging launch adds to Pilot's other energy investments for the transportation industry. These include a coast-to-coast passenger electric vehicle charging network and lower-carbon fuel options such as renewable diesel and biodiesel. How this story was produced: drafted with AI assistance from company announcements and public sources, then reviewed, edited and approved by publisher Brian Hagman. Its editorial standards The EV Report staff. The EV Report is the trade publication of record for vehicle electrification. Published by Hagman Media and edited by founder Brian Hagman, it covers battery electric vehicles, plug-in hybrids, hydrogen fuel cell vehicles, charging infrastructure, and battery technology for an audience of automotive engineers, fleet managers, and clean-mobility investors.
Pilot and Tesla open first Megacharger site for electric trucks in Georgia. The Ellabell site has six heavy-duty charging stalls, with 12 additional locations under construction as the companies expand charging infrastructure along major US freight corridors. Prefer on Google Pilot and Tesla have opened their first Tesla Megacharger site at a Pilot travel center in Ellabell, Georgia, marking the start of a planned heavy-duty electric truck charging network at selected locations across the United States. The site is equipped with six charging stalls designed for heavy-duty electric trucks. The companies plan to develop additional locations along major freight corridors to support the use of battery-electric trucks in long-haul transportation. First Megacharger site opens in Georgia. The new facility is located at Pilot travel center No. 1390, at 130 Interstate Exchange Way in Ellabell, Georgia. Pilot and Tesla are developing 12 additional heavy-duty charging locations, with three nearing completion. These include Flying J No. 1071 in Tulare, California, which was scheduled to open on October 9, 2026, as well as Flying J No. 553 in Fort Stockton, Texas, and Pilot No. 341 in North Las Vegas, Nevada. Each planned location will feature between four and eight high-power charging stalls using Tesla's V4 cabinet technology. Megachargers target high-power truck charging. According to Tesla, each Megacharger stall can deliver up to 1.2 megawatts of power. The company says the system can recharge a Tesla Semi from a low state of charge to approximately 60% in 30 minutes. The high charging capacity is intended to support the operating requirements of heavy-duty electric trucks, for which charging time and vehicle availability are important factors in freight operations. Discover more electric vehicles Actual charging performance will depend on factors including battery state of charge, temperature and charging conditions. Network to cover major US freight corridors. Pilot and Tesla announced their collaboration in January 2026, with plans to install Megachargers at selected Pilot travel centers along Interstate 5, Interstate 10 and other major freight routes. The planned network covers locations in California, Georgia, Indiana, Nevada and Texas. Pilot said the facilities will combine heavy-duty charging infrastructure with the amenities and services available at its travel centers. "Pilot is proud to bring heavy-duty charging directly to key trucking routes and pair it with the services and amenities drivers rely on," said Shannon Sturgil, senior vice president of alternative fuels at Pilot. "With these initial locations, we're making fleet electrification a more accessible option for long-haul transportation and are excited to continue working with Tesla to move at the pace and preference of our customers." Pilot continues to expand transportation energy options. The Megacharger rollout forms part of Pilot's broader investment in transportation energy infrastructure. The company operates a network of travel centers across North America and has also invested in passenger electric vehicle charging and lower-carbon fuel options, including renewable diesel and biodiesel. Discover more Electrify America Charging The new heavy-duty charging sites add another component to these efforts, with the initial focus on supporting electric trucks operating along major US freight corridors. Daniel Brooks is a charging infrastructure business journalist at EVMagz.com, reporting on investment activity, network expansion, strategic partnerships, pricing models, and the competitive landscape of the global EV charging industry. His coverage focuses on how operators, utilities, and technology providers are scaling charging networks to support the rapid growth of electric mobility worldwide.
Tesla Semi network at Pilot starts with six stalls, 12 more being built. Tesla and Pilot have opened their first Megacharger site for the Tesla Semi at a Pilot travel center in Ellabell, Georgia, starting a heavy-duty truck charging network that Pilot had expected to launch in the summer. The site, at Pilot #1390 on Interstate Exchange Way, has six charging stalls, Pilot said on Thursday. Twelve more heavy-duty charging locations are under construction, and three of them are near completion, the Knoxville, Tennessee-based travel center operator said. The Flying J travel center in Tulare, California, is scheduled to open on Friday, October 9. The Flying J in Fort Stockton, Texas, and the Pilot in North Las Vegas, Nevada, are expected to come online soon, Pilot said, without announcing concrete dates. Each location will have four to eight stalls using Tesla's V4 cabinet technology. Each stall can deliver up to 1.2 megawatts, allowing a Semi to recover 60% of its charge in 30 minutes, according to Tesla. "Pilot is proud to bring heavy-duty charging directly to key trucking routes and pair it with the services and amenities drivers rely on," said Shannon Sturgil, Senior Vice President of Alternative Fuels at Pilot, which describes itself as the largest travel center network in North America. "With these initial locations, we're making fleet electrification a more accessible option for long-haul transportation and are excited to continue working with Tesla to move at the pace and preference of our customers," he added. Later than planned. Pilot announced the partnership on January 27, saying construction would begin in the first half of 2026 and that the first sites were expected to open in summer 2026. Sturgil said at the time that Pilot was "happy to partner with a leader in the space that provides turnkey solutions and deploys them quickly." The first site opened in October. The list of states has also changed. In January, Pilot named California, Georgia, Nevada, New Mexico and Texas as the states where the chargers were planned. Thursday's release names California, Georgia, Indiana, Nevada and Texas, and no longer mentions New Mexico. Neither release explains the change. In January, Pilot said the network would initially focus on Tesla's Semi and could later be expanded to heavy-duty electric trucks from other manufacturers. Thursday's release says the network is designed to support heavy-duty electric trucks along major US freight corridors, without naming any other truck makers. Pilot also said in January that, according to Tesla, most of the Semi's 500-mile range can be recovered in a 30-minute session, matching the mandated break period for professional drivers. Where the sites are. The Ellabell travel center sits at Exit 143 on Interstate 16, west of Savannah, according to Pilot's location listing. Ellabell is also home to Hyundai Motor Group's Metaplant America EV factory. The Tulare Flying J is at Exit 85 on California State Route 99, the Fort Stockton Flying J at Exit 259 on Interstate 10 and the North Las Vegas Pilot at Exit 48 on Interstate 15, according to Pilot's listings. Of the three sites due next, only Fort Stockton sits on one of the two corridors named in both releases. Second Georgia site in two days. The Ellabell opening came a day after Tesla opened its first Megacharger on the East Coast, an eight-stall site in Conley, near Atlanta. Tesla's charging account announced Conley on X on the evening of October 7, US Eastern time. Tesla's Semi account called it the "First Megacharger on the East Coast." Tesla's first customer-facing Megacharger opened in Ontario, California, in March, according to Electrive. Tesla's charging account announced six-stall Megachargers in Bloomington, California, in July and in Vernon, California, in August. In September, Tesla said it had deployed its first pre-assembled Megachargers, each a V4 cabinet with two posts delivering up to 1.2 megawatts per post. Semi ramp. The network is opening as Tesla begins to scale up Semi production. Tesla launched high-volume production of the truck at a dedicated factory in Sparks, Nevada, on September 24, nearly nine years after unveiling it. The company delivered its first hand-built units to PepsiCo in December 2022. Filings with the California Air Resources Board put the battery capacity of the two Semi versions at 822 kilowatt-hours and 548 kilowatt-hours. IMC Logistics, a marine drayage operator, ordered 50 Semis at the Intermodal EXPO in Long Beach, California, in September. Einride placed a 500-truck order for Amazon freight in August, and WattEV ordered 370 trucks in May. In Europe, where Tesla plans to start Semi deliveries in 2027, the company has said it plans more than 100 Megacharger stalls. Pilot said the truck charging network adds to its existing work on a coast-to-coast passenger EV charging network and on lower-carbon fuels such as renewable diesel and biodiesel. Cláudio Afonso is the Founder and Editor of EV, an independent electric vehicle news publication owned by CARBA, the company he founded in early 2021. Between 2022 and 2024 he worked in European corporate communications at Nio, and he returned to lead EV in April 2024. He is based in Porto, Portugal.
Pilot and Tesla have opened their first Megacharger site for heavy-duty electric trucks at a Pilot travel centre in Ellabell, Georgia. The location features six charging stalls, with three additional sites expected to open soon in California, Texas, and Nevada. The companies announced their collaboration in January 2026 to develop a network of Tesla Megachargers at select Pilot locations along major US freight corridors. Each site will feature four to eight high-power charging stalls using Tesla's V4 cabinet technology, capable of delivering up to 1.2 megawatts of power per stall. According to Tesla, a Tesla Semi can recover 60% of charge in 30 minutes at these stations. Twelve locations are currently under construction across California, Georgia, Indiana, Nevada, and Texas.