Retail Account Management Specialist

Nutramax desires to provide a drug-free, healthful, and safe workplace. We hold a zero-tolerance policy for drug use. Employment is contingent upon successfully passing a preemployment background check and drug screen (subject to applicable law). 

The standard hours for this position are Monday - Friday 8:30am - 5:00pm.

This role is 100% on site at our Headquarters location: 946 Quality Drive, Lancaster, SC 29720. 

Summary of the Position: 

The Retail Account Management Specialist will assist the EDI-OM team, Retail and E-commerce Sales Team, with customer set up functions, order management functions, and customer troubleshooting. This includes maintaining customer files, customer records, new product set-up, customer mapping, and troubleshooting order transportation and logistics. Resolving customer order and shipping issues by working cross functionally with other departments for resolution.

The Retail Account Management Specialist will have extensive contact with sales and other functional teams and well as retailers, resellers, and distributors. The focus of the role will be to support the EDI-OM team members, and customers of the Retail sales team.

Roles and Responsibilities:

Account Item Set up and maintenance

· Assist sales teams with the setup of items within customer systems using information gathered from various sources

· Collaborate with EDI-OM team members and Sales account managers both internal/external to resolve data discrepancies, system and/or process issues

Meeting Preparation/ Communication

· Answering customer inquiries regarding logistics, pricing, etc.

· Participate in customer meetings as requested by the Account Manager and Sales Leader or Manager

Customer Interaction/Communication

· Following up with customer about, order status, PO issues, changes and shipping windows and appointments

· Providing troubleshooting assistance on orders with support from EDI OM team and Demand Planning team.

· Sending samples and other relevant materials to the customer as required

· Assist with completion of new item setup and cross-reference information

· Support in obtaining relevant backup for deductions and assist with disputing deductions when necessary

Project Work

· Schedule and prepare for regular internal meetings regarding customer operations

· Maintain frequent, clear, and open communication within and among functional teams regarding product status

Other Duties

· Perform other assigned duties as they may be required in meeting company objectives.

· Communicate effectively with other departments within the organization and function within a team environment.

· Regular attendance is required.