Retail Account Management Specialist
About the job
- Regular attendance is required.
- The role requires communicating effectively with other departments and functioning within a team environment.
- Assist sales teams with setting up items in customer systems using information gathered from various sources.
- Collaborate with EDI-OM team members and internal and external sales account managers to resolve data discrepancies, system issues, and process issues.
- Answer customer inquiries regarding logistics, pricing, and related topics.
- Participate in customer meetings as requested by the Account Manager and Sales Leader or Manager.
- Follow up with customers about order status, purchase order issues, changes, shipping windows, and appointments.
- Provide troubleshooting assistance on orders with support from the EDI-OM team and Demand Planning team.
- Send samples and other relevant materials to customers as required.
- Assist with completing new item setup and cross-reference information.
- Support obtaining relevant backup for deductions and assist with disputing deductions when necessary.
- Schedule and prepare for regular internal meetings regarding customer operations.
- Maintain frequent, clear, and open communication within and among functional teams regarding product status.
- Perform other assigned duties as required to meet company objectives.
About the company
Nutramax Laboratories develops nutritional supplements for people and pets, with a focus on joint health through products like Cosamin for humans and Cosequin for animals. It combines natural compounds such as glucosamine and chondroitin, which are taken as pills or chewables to support joint cartilage and mobility, under a framework of safety and efficacy validated by science. The company is privately held and family-owned, emphasizing a Christian-based, science-driven culture and steady, self-funded growth rather than public funding or IPOs, which it uses to scale operations and expand facilities. Its goal is to deliver high-quality joint health and other nutritional supplements through ongoing product development and internal funding.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Lancaster, South Carolina
Founded
1992
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Simplify's Take
What believers are saying
- Lancaster hiring remained active in 2025, with production, QA, and sales openings.
- ADM Protexin expanded Nutramax international distribution in October 2023.
- Nutramax keeps launching relationship-driven channels, including 2025 'A Different Way to CE' events.
What critics are saying
- Zesty Paws litigation reached the Second Circuit in 2025, attacking Nutramax's pet-supplement claims.
- A 2026 Cosequin settlement cost Nutramax $11.5 million over unsupported joint-health advertising.
- 2025 trademark suits against Wuffes, Rowlo, and Grand Horizon show constant brand-defense pressure.
What makes Nutramax Laboratories unique
- Robert Henderson built Nutramax on pharmacy rigor and 80 quality checks.
- Nutramax spans human and pet supplements, with Cosequin, Cosamin, and Avmacol.
- 2024 Practitioner Formulas targets healthcare professionals through a specialized direct channel.
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