Knowledge Management Analyst
No salary listed
Mid
Bachelor's
Linthicum Heights, MD, USA
In Person
Data & AnalyticsData Management, Business Intelligence
No H1B Sponsorship
US Top Secret Clearance Required
About the job
Requirements
- Active Top Secret/Sensitive Compartmented Information clearance.
- Bachelor of Science degree in Computer Science, Information Technology, or a related field.
- Experience supporting knowledge management, enterprise repositories, knowledge bases, or organizational information sharing.
- Ability to gather stakeholder needs and develop knowledge management strategies, procedures, and measurable objectives.
- Experience organizing content, applying metadata, validating information, and maintaining updates.
- Ability to develop dashboards, analyze usage and performance metrics, and prepare clear reports.
- Understanding of workflow automation, business intelligence data aggregation, and technical team coordination.
- Experience developing training materials, conducting user training, and supporting system adoption.
- Knowledge of information governance, records lifecycles, access controls, and secure data handling.
- Analytical, writing, and facilitation skills for coordinating mission and technical stakeholders.
Responsibilities
- Draft and recommend a knowledge management strategy, including goals and performance metrics, for Government review and final approval.
- Gather and document stakeholder knowledge needs and translate them into repository, content, workflow, reporting, and training requirements.
- Support the design, build, and implementation of a knowledge management repository under Government-approved requirements and architectural standards.
- Develop and maintain capabilities for capturing and disseminating knowledge in accordance with approved policies and procedures, and coordinate implementation with technical teams.
- Organize repository content using approved tagging, metadata, and classification standards; coordinate with data governance and records management personnel on handling and lifecycle requirements.
- Maintain and update knowledge-base content and frequently asked questions using Government-approved information and sources; verify accuracy, relevance, and consistency with content owners.
- Develop and configure dashboards that provide insights and track performance against Government-defined key performance indicators.
- Develop and maintain automated workflows with technical teams to aggregate authorized data from multiple business intelligence tools and generate reports and alerts for Government personnel.
- Develop training materials and conduct user training on approved knowledge management systems, policies, and procedures; collect feedback and recommend improvements to adoption and usability.
- Monitor knowledge management system health, performance, and usage; perform assigned routine maintenance, investigate issues, and coordinate corrective actions with developers and operations personnel.
- Analyze knowledge usage, content gaps, and performance trends; recommend improvements to information quality, knowledge sharing, and decision support.
- Support training, testing, and evaluation of artificial intelligence models for knowledge management functions using Government-furnished data under Government-approved guidelines and objectives.
- Maintain process documentation and support applicable information, knowledge, and records management standard operating procedures for Government review.
- Coordinate authorized access and secure content handling with system owners and cybersecurity teams; support approved change controls and protect information within applicable security boundaries.
About the company
cFocus Software provides cybersecurity, cross-domain, geospatial, and IT services to federal government agencies. It helps agencies design, implement, and manage security architectures, cross-domain data workflows, and geospatial solutions through consulting, implementation, and ongoing support. It differentiates itself with 18+ years of federal-focused experience and deep domain knowledge in government cybersecurity and geospatial work. Its goal is to help federal agencies protect operations, comply with regulations, and optimize IT and geospatial capabilities for secure, efficient government services.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Largo, Florida
Founded
2006
Get referred to cFocus Software
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Simplify's Take
What believers are saying
- DHS won its geospatial protest on July 29, 2026, validating cFocus's award.
- GAO denied the NIH emergency call center protest, confirming competitive strength.
- CMMC Level 2 and renewed ISO certifications on July 11 and July 16, 2025 strengthen bids.
What critics are saying
- HUD OCIO POG 4 task order expires September 29, 2026, risking $3.7 million.
- DFC cyber BPA ends September 23, 2026, shrinking recurring revenue visibility.
- Dependence on federal recompetes invites displacement by larger integrators and cloud specialists.
What makes cFocus Software unique
- Microsoft Gold Certified Partner with FedRAMP automation and Azure Government focus.
- Exclusive ATO as a Service branding distinguishes cFocus in federal cloud compliance.
- Small-business SDB status helps win set-aside federal IT work.
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Benefits
- Remote Work Options