Account Manager
Smb
Posted on 2/3/2024
Dialpad

1,001-5,000 employees

AI-powered platform for unified business communication
Company Overview
Dialpad, an AI-powered Customer Intelligence Platform, is a leading workspace solution that integrates AI Contact Center, AI Sales, AI Voice, AI Meetings, and AI Messaging, serving over 30,000 brands including WeWork, Uber, and Motorola Solutions. The company's commitment to community involvement is demonstrated through initiatives like The Huddle Lab, an after-school program for young entrepreneurs, in partnership with the Sacramento Kings. Dialpad's technical prowess is recognized by industry giants, with investments from Salesforce Ventures, Softbank, and Andreessen Horowitz, and features in prominent media outlets like Ad Age and AdWeek.
AI & Machine Learning
Consumer Goods
Data & Analytics

Company Stage

Series F

Total Funding

$466M

Founded

2011

Headquarters

San Ramon, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

8%

2 year growth

27%
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Salesforce
Marketing
Excel/Numbers/Sheets
CategoriesNew
Sales & Account Management
Requirements
  • 1-3 years of sales experience in an ever-changing environment
  • Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background
  • Ability to communicate, present and influence key stakeholders and decision makers
  • Experience providing timely and accurate forecasts to sales leadership
  • Excellent time management and organizational skills with the ability to track numerous details
  • Willingness to travel to customer locations or events as needed
  • Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
  • SaaS sales background strongly preferred, bonus points for UCaaS/CCaaS
  • Curiosity: Ability to get to know your customers’ business, internal teams and processes
  • Closing mindset: Get ahead of closing deals by asking closing questions early and often
  • Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from
  • High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment
Responsibilities
  • Own the sales process from start to finish for a portfolio of SMB customers
  • Work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing and Dialpad Partners to grow the existing customer base
  • Create an account plan for achieving quarterly goals
  • Cultivate relationships with customers to gain insight into customer strategy and expansion plans
  • Generate pipeline and achieve or exceed quarterly revenue goals
  • Serve as a Dialpad expert and become a trusted advisor and resource for customers
  • Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program
Desired Qualifications
  • SaaS sales background
  • Experience with UCaaS/CCaaS
  • Experience with CRM software such as Salesforce
  • Experience with GSuite tools like Google Sheets