Order to Cash Specialist

Key Responsibilities:

• Execute customer invoicing activities, including invoice creation, validation, and issuance within defined SLAs
• Resolve invoicing exceptions such as billing errors, price or quantity variances, and missing or incorrect master data by coordinating with operations and customers
• Execute cash application activities, including bank statement review, payment-to-invoice matching, and posting of customer receipts
• Resolve invoice rejections and unapplied or short payments, and manage AR claims and AR disputes with customers and internal stakeholders
• Work as an individual contributor, meeting SLAs, KPIs, and daily targets with high accuracy, quality, and productivity
• Identify, troubleshoot, and escalate process issues, driving timely resolution and better service delivery
• Develop an understanding of end-to-end Order-to-Cash (OTC) processes and their interdependencies
• Create and maintain SOPs, process maps, and work instructions
• Support end-to-end testing of customer invoicing, cash application, claims and dispute handling, process and data flows, reporting, and control effectiveness
• Align with Project Team and GPLs on KPIs and process flow direction, and ensure adherence to internal controls, compliance, and audit standards
• NFTP/S4H experience

Key Skills & Competencies:

• Understanding of Order-to-Cash (OTC), Accounts Receivable, Customer Invoicing, and Cash Application.
• Strong analytical and problem-solving skills
• Effective stakeholder and customer management skills
• Good written and verbal communication skills
• Collaborative mindset with a focus on continuous improvement
• 3 to 6 years of relevant experience.

Qualification:

• Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related field 

Shift Timings:

• US Shift

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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