Bronson Methodist Hospital

Southwest Michigan health system

Patient Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeBattle Creek, MI, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or general education degree (GED) is required.
Previous customer service experience is required.
Emergency Department Patient Representatives participate in a facility-based weekend standby rotation from Friday at 7 p.m. to Monday at 7 a.m., occurring two to six times per year.
Basic typing at 45 words per minute, basic ten-key skills, and computer skills in a Windows environment are required.
Experience with multiple computer applications and operating systems, and office machines, is required.
Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights is required.
Knowledge of revenue cycle components and how the role can affect the overall process is required.
Knowledge of how accurate registration affects patient satisfaction is required.
Analytical skills to solve simple to semi-complex problems are required.
Organization, prioritization, and time management skills are required.
The ability to concentrate and pay close attention to detail is required.
The ability to multitask and flexibility to facilitate change are required.
The ability to maintain composure under considerable deadlines, customer contact, and high work volumes is required. The role may involve operating and attending to a personal computer or CRT for up to 40 percent of the time, regular walking, standing, stooping, bending, and sitting, and some lifting of light objects.

Responsibilities

Greet and/or register patients accurately and efficiently.
Verify insurance eligibility using online systems.
Provide and/or complete required patient forms.
Collect and enter payments and follow required balancing procedures.
Analyze, interpret, and enter physician orders.
Scan and index forms.
Schedule and communicate appointment information accurately and efficiently for multiple facilities and ancillary departments.
Verify insurance for scheduled and urgent/emergent patients according to payer guidelines and obtain authorization based on payer-specific criteria.
Accurately complete assigned work queues.
Identify financial counseling needs.
Maintain confidentiality in verbal, written, and electronic communication.
Follow established processes, protocols, and workflows.
Take initiative to resolve problems and meet patient needs.
For the Cancer Center-only duties: assist employees and visitors with concerns, assume overall responsibility for the safety and security of designated areas, monitor security cameras, and identify potential security risks and respond accordingly.

Desired Qualifications

Medical terminology, CPT, and ICD-10 coding are strongly preferred.
For Cancer Center positions only, an associate's degree in a related field, or two years of related experience and/or training in a healthcare environment, is preferred; two years of business office experience may also be considered.
Certified Healthcare Access Associate (CHAA) certification is preferred.

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only.

Love Where You Work!

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

Battle Creek- 300 North Ave - Bronson Battle Creek Hospital

Title

Patient Representative BBC ED 7a-730p

Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.

High school diploma or general education degree (GED) required.
Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.
Previous customer service experience required.
Medical Terminology, CPT and ICD-10 coding strongly preferred.
Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
Experience with multiple computer applications/operating systems, and office machines.
Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
Knowledge of the impact of accurate registration has on patient satisfaction.
Analytical skills to solve simple to semi complex problems.
Organization, prioritization and time management skills.
Concentrate and pay close attention to detail.
Ability to multi-task.
Be flexible to facilitate change.
Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
Greets and/or registers patients accurately and efficiently.
Verifies insurance eligibility using online systems.
Provides and/or completes required patient forms.
Collects and enter payments, follows required balancing procedures.
Analyzes, interprets and enters physician orders.
Scans and indexes forms.
Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.
Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.
Accurately completes assigned work queues.
Identify financial counseling needs.
Maintains confidentiality in verbal, written and electronic communication.
Follows established processes, protocols, and workflows.
Takes initiative to resolve problems and meet patient needs.

For Cancer Center ONLY:

Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting)
Certified Healthcare Access Associate (CHAA) Preferred

*Assist employees and visitors with any concerns they might have.

* assume overall responsibility for the safety and security of designated areas.

* Monitor security cameras *Identify potential security risks and respond accordingly

Shift

12 Hour Day Shift

Time Type

Full time

Scheduled Weekly Hours

Cost Center

1202 Patient Access ER (BHG)

Agency Use Policy and Agency Submittal Disclaimer

Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

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About the Company

Bronson Methodist Hospital

Southwest Michigan health system

Bronson Methodist Hospital is a nonprofit health system serving southwest Michigan. The system provides hospital, primary, specialty, emergency, outpatient, rehabilitation, and community health services through regional care locations. It serves patients, families, clinicians, referring providers, and communities throughout southwest Michigan. Its operating model centers on coordinated hospitals and practices supported by clinical programs, technology, facilities, supply chain, and administration. Teams work across nursing, physicians, allied health, rehabilitation, technology, facilities, administration, and patient access. Work depends on coordination among clinical, operational, technical, and support teams across its care settings and communities.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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