Team Manager
No salary listed
Mid
Bachelor's
Palm Beach, FL, USA
In Person
RetailRetail Store Management
About the job
Requirements
- Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience, such as hospitality.
- A proven track record in sales generation and managing the achievement of sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
- Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, and PowerPoint; client tracking systems; and point-of-sale systems.
- Flexibility to work in various roles based on business needs, including on the sales floor and in operations.
- Must have authorization to work in the United States or in the country where the position is based.
Responsibilities
- Support the Director in leading, developing, and supporting sales, operations, and security team members to meet or exceed sales targets and elevate the store experience.
- Assume oversight for the store when the Director is not present.
- Build relationships with internal and external clients and serve as a mentor, coach, and Guest Experience Manager to ensure excellent client service.
- Deepen client relationships to achieve or exceed sales targets, product category sales targets, and relevant key performance indicators.
- Manage and motivate the team to consistently achieve or exceed store sales targets.
- Drive client development activities among individual team members to cultivate new and existing clients.
- Demonstrate sales leadership by actively working on the sales floor and personally managing client relationships.
- Drive business through key product pillars and key performance indicators.
- Use a client-centric approach and deliver positive client experiences at every touchpoint.
- Lead, model, and coach based on client feedback and improve the Tiffany Experience Index.
- Maintain a management presence on the sales floor, coach the team, and ensure client experience expectations are consistently met.
- Optimize hospitality and store amenities to create unique experiences.
- Act on Tiffany Experience Index performance and client feedback to improve customer service.
- Attract, hire, and retain talent to cultivate a high-performance climate.
- Train, coach, and provide qualitative feedback, using reward and recognition and performance management processes to improve team engagement and performance.
- Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent.
- Set and communicate clear, challenging goals aligned with strategic priorities and key results.
- Use training and development offerings to support growth and drive performance.
- Champion operational efficiency and effectiveness, challenge standards, and pursue continuous improvement.
- Ensure exceptional operational support to drive sales and service.
- Manage back-of-house operations and ensure consistency with established procedures; identify and execute efficiencies and best practices.
- Ensure compliance with internal control procedures.
Desired Qualifications
- A college or university degree.
- A graduate gemologist degree or prior Gemological Institute of America coursework.
About the company
Tiffany & Co. designs, manufactures, and sells luxury jewelry, including diamond engagement rings, necklaces, bracelets, and earrings, as well as watches, fragrances, and accessories. It relies on a brand built on quality, craftsmanship, and exclusivity, selling through both retail stores and online channels to affluent customers. The company differentiates itself with a long-standing, recognizable brand and superior craftsmanship, offering curated luxury experiences. Its goal is to maintain and grow a globally prestigious luxury brand while delivering high-value products and a refined shopping experience.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1837
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Simplify's Take
What believers are saying
- Bird on a Rock and Hidden Garden launched in 2026, refreshing Tiffany’s flagship storytelling.
- Portugal’s first store on Avenida da Liberdade expands Tiffany’s European footprint next year.
- Brand value reached $8.6 billion in 2026, returning Tiffany to the global top ten.
What critics are saying
- China mooncake backlash exposed brittle service execution and privacy controls in September 2026.
- Beijing trademark litigation against Alffany keeps Tiffany fighting copycats, reputation drag, and legal distraction.
- Global brand value rose, yet BSI fell on weaker likability and harsher value scrutiny.
What makes Tiffany & Co. unique
- Jean Schlumberger icons still drive Bird on a Rock launches across 2026 collections.
- LVMH scale lets Tiffany pair jewelry with Zenith movements and European retail expansion.
- Tiffany’s blue-box heritage converts archival stories into high jewelry, watches, and celebrity campaigns.
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Benefits
- Flexible Work Hours