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Swagelok

Manufactures industrial fluid systems and services

Sales Engineer 1

Pre-Sales Solution EngineeringUpdated on Nov 13
Full-timeFremont, CA, USA

About the Job

Requirements

  • A bachelor's degree in engineering, technical sales, or a related business field, or completion of a two-year degree or comprehensive certification program in a relevant technical discipline.
  • A valid driver's license and personal vehicle are required for travel to customer sites.
  • Ability to meet customer site access requirements, which may include identification and site safety or security procedures.
  • Ability to work in customer plant and production environments, including plant floors, and use personal protective equipment when required by site safety policies.
  • Technical acumen in industrial fluid systems, including fittings, valves, regulators, tubing, and assemblies, or ability to develop it quickly.
  • Foundational understanding of how fluid system components are applied across industries, including ability to learn to read P&IDs and product specifications.
  • Ability to use CRM and Power BI to log activity, review account data, and identify trends, and seek guidance on interpreting results and next steps.
  • Ability to communicate clearly and professionally with customers and colleagues through email, phone, and in-person meetings.
  • Ability to actively listen to understand customer needs.
  • Ability to organize daily activities using CRM tools and follow defined account plans.
  • Ability to manage time effectively with supervisor support.
  • Ability to identify straightforward challenges in customer accounts and apply guidance to resolve them.
  • Ability to take ownership of assigned customer interactions and onboarding activities, complete commitments reliably, and seek clarification when expectations are unclear.

Responsibilities

  • Complete the Swagelok Northern California Sales Engineer onboarding program and participate in an internal rotational program through relevant functional areas, customer shadowing and observation, and standard orientation activities.
  • After completing the 12-to-18-month onboarding period, assume ownership of a defined book of business, primarily Focused and Target Accounts.
  • Use CRM and Power BI with a proactive, data-driven approach to identify and promote product, assembly, and service offerings aligned with customer purchase profiles.
  • Support accounts through phone, email, and face-to-face interactions to build customer trust, confidence, and long-term business.
  • Learn Swagelok markets, customer segments, and buying behavior.
  • Use CRM and Power BI to analyze Limited and Core accounts and identify opportunities and trends, with guidance from senior team members.
  • Collaborate with Marketing and Inside Sales to identify and qualify leads.
  • Use data to uncover sales opportunities and prospect for new business through outbound calls, email campaigns, and customer visits.
  • Develop and maintain territory and account plans aligned with the company’s Strategic Plan, subject to supervisor review.
  • Build trust through consistent communication and follow-up while learning to manage a small book of business.
  • Follow the sales process and accurately log activities in CRM.
  • Contribute accurate account-level data to pipeline reporting and forecasting.
  • Collaborate with Field Engineers on technical applications and solutions.
  • Participate in developing and delivering fluid handling solutions tailored to customer needs, which may include supporting the creation of P&IDs.
  • Support evaluations of customer fluid systems to identify improvements and best practices.
  • Select and recommend products for specific customer applications, with guidance from Field Engineers and senior team members.
  • Represent Swagelok in support of existing installations and product returns.
  • Learn Swagelok’s value proposition, pricing structure, and margin impact, as well as the financial basics of account profitability.
  • Pursue professional development through internal and external training, continuing education, and job rotation, as relevant.
  • Travel frequently to customer sites, including industrial, laboratory, and manufacturing facilities, and maintain regular on-site presence at the Fremont office.
  • Use active listening, empathy, and responsiveness in customer interactions.
  • Engage actively in team meetings and support cross-functional initiatives with Marketing, Inside Sales, and Field Engineers.
  • Recognize areas for improvement in communication and time management, respond positively to feedback, and seek to develop confidence in customer interactions.

Desired Qualifications

  • Experience engaging with customers in any setting, including retail, service, or technical environments.
  • Exposure to fluid systems, industrial equipment, or mechanical components.

About the Company

Swagelok

Manufactures industrial fluid systems and services

Swagelok provides industrial fluid-system components and engineering services to contain, control, and transfer liquids and gases in critical applications. It designs and manufactures fittings, tubing, valves, hoses, sensors, and related hardware, backed by engineering support that tailors solutions to specific processes. It differentiates itself with a global, privately held, asset-light manufacturing and distribution network across 70 countries and a long track record since 1947, delivering broad product coverage and local support. Its goal is to meet evolving customer needs by delivering reliable products and services while investing in people, capabilities, and the supply chain for the benefit of customers, communities, and colleagues.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Solon, IA
Founded
1965

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