C

Cadwell

Produces EMG, EEG, IONM equipment

Product Support Specialist

Full-Time
$80k - $100k
Junior, Mid
Bachelor's, Associate's
Kennewick, WA, USA
RemoteMust be located in the Pacific time zone.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • An associate degree in a related field, or at least 2 years of relevant experience in clinical neurophysiology, information technology, or biomedical technology.
  • Active credentials as a Registered Polysomnographic Technologist, EEG Technologist, and/or Certified in Neurophysiologic Intraoperative Monitoring are a plus.
  • Solid computer proficiency, including familiarity with software platforms, networking, and hardware.
  • Working knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems is a plus.
  • Strong written and verbal communication skills to explain technical concepts clearly.
  • Ability to assess problems quickly and deliver practical solutions.
  • Ability to perform the role's physical duties, including lifting and carrying up to 20 pounds.
Responsibilities
  • Guide customers through product operation, configuration, and best practices.
  • Troubleshoot hardware, software, and networking issues.
  • Deliver timely, clear solutions and follow up proactively to ensure customer satisfaction.
  • Build expertise across the full product line.
  • Participate in weekend support coverage and an on-call rotation for after-hours escalations.
  • Take on additional responsibilities as the team and business evolve.
Desired Qualifications
  • An associate's or bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program.
  • At least 1 year of clinical experience as a sleep or EEG technician, or at least 2 years in help desk or network support.

About the company

C

Cadwell

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Website

Cadwell designs and sells medical neurophysiology equipment, consumables, and software for electrodiagnostic testing, covering EMG, IONM, EEG, sleep, and CadLink information management. Its systems combine sensors and electrodes with software to capture, amplify, record, and analyze neural signals, providing real-time or stored data for diagnosis and monitoring. The company differentiates itself through long-standing customer feedback, an integrated hardware–software–consumables stack, and the CadLink data management platform with a history dating back to 1979. Its goal is to help clinicians assess nervous system function more reliably to improve patient care.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Kennewick, Washington

Founded

1979

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Simplify Jobs

Simplify's Take

What believers are saying

  • May 2026 Guardian launch expands Cadwell’s IONM line after two decades of innovation.
  • April 2025 Seer Medical investment extends Cadwell into home-based epilepsy diagnostics.
  • February 2026 Seoul training center with GEMSway deepens international adoption and clinician loyalty.

What critics are saying

  • Jeff Cohen inherits Patrick Jensen’s transition while Guardian still proves commercial traction.
  • Private, 299-employee Cadwell faces Siemens Healthineers, Natus, and Medtronic across fragmented neurotech.
  • If Guardian or Seer Medical underperform, Cadwell’s growth story stalls and strategic relevance shrinks.

What makes Cadwell unique

  • Cadwell’s September 2026 CEO handoff preserves neurodiagnostics depth and continuity.
  • Guardian’s pod-based IONM architecture scales to 80 channels, fitting routine and complex surgeries.
  • Cadwell bundles hardware, software, electrodes, and CadCare support into one clinical workflow.

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Benefits

  • Flexible Work Hours
  • Professional Development Budget

Company News

PR Newswire
Sep 10th, 2026
Jeff Cohen named Cadwell CEO as Patrick Jensen steps down after 10-year tenure

Cadwell Industries has appointed Jeff Cohen as chief executive officer, succeeding Patrick Jensen, who is stepping down after 10 years in the role. Cohen, a medical technology veteran with over 20 years of experience, previously served as senior vice president and general manager of Philips Ultrasound. During Jensen's tenure, Cadwell expanded its neurodiagnostics footprint, entered the epilepsy monitoring market, and made strategic investments in Sleepmate and Seer Medical. Jensen will remain with the Kennewick, Washington-based company as a strategic adviser. Cohen holds degrees from Worcester Polytechnic Institute and Boston College, plus an executive management certificate from MIT. He will lead Cadwell's continued focus on neurodiagnostic, neuromonitoring, and sleep solutions for clinicians worldwide.

PR Newswire
May 13th, 2026
Cadwell launches Guardian IONM system with 80-channel pod architecture in the US

Cadwell Industries has launched Cadwell Guardian, a next-generation intraoperative neuromonitoring system, in the United States. The platform features a pod-based architecture that scales from routine to complex surgical cases, supporting up to 80 recording channels with 16 mid-current and four low-current outputs. Powered by Cascade Surgical Studio 4.0 software, the system includes detachable components designed for faster setup and easier serviceability. The SMX-32 EEG amplifier enables seamless switching between recording and stimulation for cortical and subcortical mapping. Hardware-based licensing ties to the base unit rather than the PC, allowing equipment refreshes without re-licensing. Cadwell Guardian joins Cascade PRO and Cascade IOMAX in the company's intraoperative neuromonitoring portfolio. The system was showcased at the American Society of Neurophysiological Monitoring 2026 Annual Meeting in Washington, D.C.

Yahoo Finance
May 13th, 2026
Cadwell launches Cadwell Guardian IONM system in the united states.

Cadwell launches Cadwell Guardian IONM system in the united states. PR Newswire KENNEWICK, Wash., May 13, 2026 /PRNewswire/ - Cadwell Industries, Inc., today announced the U.S. commercial launch of Cadwell Guardian(TM), a next-generation intraoperative neuromonitoring (IONM) platform built around an innovative pod-based architecture that scales from routine to complex surgical cases. Powered by Cascade Surgical Studio(R) 4.0 software, Cadwell Guardian delivers advanced recording and stimulation capabilities, alongside new workflow features that aid in saving time and simplifying the OR experience for IONM providers. As surgical volumes and case complexity continue to rise, IONM plays a critical role in helping surgical teams monitor and protect the brain, spinal cord and peripheral nerves. Cadwell Guardian was engineered to meet that growing demand with durable components that detach at both the system and patient ends, supporting faster setup, efficient turnover and easier serviceability between cases. Anchored by the Cadwell Guardian Base Unit and Power Comm, the system scales up to 80 recording channels with 16 mid-current and four low-current outputs, enabling surgical teams to connect only the modules each case requires. The SMX-32(TM) EEG amplifier enables seamless switching between recording and stimulation for cortical and subcortical mapping in a single device. Optional auditory and visual stimulation modules support comprehensive evoked potential testing. Two further innovations set Cadwell Guardian apart. Hardware-based licensing is tied to the base unit rather than the PC, allowing customers to swap or refresh PCs without re-licensing. Separately, the new System Status view gives clinical teams real-time visibility into device, network and PC health. Backed by more than two decades of IONM innovation, Cadwell Guardian joins Cascade PRO(R) and Cascade(R) IOMAX(R) in Cadwell's IONM portfolio, sharing the Cadwell IONM electrode and accessory ecosystem and CadCare(R) support. "Cadwell Guardian was designed in close collaboration with experienced IONM professionals and underwent rigorous validation across a broad range of surgical cases to ensure reliability, precision and ease of use," said Patrick Jensen, Ph.D., CEO of Cadwell. "Cadwell remains committed to delivering innovative, clinician-driven solutions that elevate standards in neuromonitoring. With Cadwell Guardian, we are not only responding to the current demands of the OR - we are building the foundation for the future of IONM." Cadwell will showcase Cadwell Guardian at the American Society of Neurophysiological Monitoring (ASNM) 2026 Annual Meeting, May 15-17, 2026, at the Omni Shoreham Hotel in Washington, D.C., booths 29 and 30. Attendees can experience the system hands-on alongside the full Cadwell IONM family.

SmartCompany
Apr 17th, 2025
Seer Medical saved by $40 million rescue deal from global investors, Breakthrough Victoria

Seer Medical has been revived from voluntary administration thanks to a $40 million investment deal involving Breakthrough Victoria.

Newswise
Apr 15th, 2025
Cadwell Makes a Strategic Investment in Seer Medical to Expand Home-Based Epilepsy Diagnostics

Newswise - KENNEWICK, Wash., April 15, 2025 /PRNewswire/ - Cadwell Industries, Inc., a global leader in neurodiagnostic, neuromonitoring, and sleep solutions, today announced its strategic investment in Seer Medical, a Melbourne, Australia-based company specializing in home-based epilepsy diagnostics.