Box Office Manager

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Box Office Manager will control all ticket inventories, oversee the processing of orders and payments, and handle daily operations of the venue box office. Utilizing ticketing software (Ticketmaster), the Box Office Manager will create ticketing for events and financial reports, manage and participate in the development and administration of an annual budget, oversee the forecast of additional funds needed for staffing, equipment, materials, and supplies, and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation, and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

This role pays an annual salary of $50,000.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2026.

The Paramount Baltimore is a new world-class music venue located in the heart of Stadium Area, Baltimore, MD. The venue sits in an iconic location neighboring Raven's M&T Stadium and Orioles' Camden Yards. The Walk @ Warner Street enhances the connection between other local attractions like The Horseshoe Casino and TopGolf. This places The Paramount Baltimore in the center of a new cultural hub for sports and entertainment in the city. With a total capacity of 5,000 and state-of-the-art sound and lights, courtesy of industry leader Maryland Sound Institute, The Paramount Baltimore is primed to bring a wide variety of live experiences to the stage. The project also includes a private members-only club called The Founder's Room. The development caps a nearly decade-long effort by Brian Doyle and Robert Goldstein.

• Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regard to daily reports, monthly reports, and event settlement
• Manage ticket inventory and maintain accurate ticketing information across sales channels.
• Act as systems administrator for the venue’s ticketing system and liaison between staff, promoters, presenters, and the facility
• Responsible for system upgrades, occasional testing of new software, and routine maintenance and troubleshooting
• Update and relay all box-office-related event information to each department and client
• Investigate and resolve ticket-related issues, including assisting customers with mobile ticketing issues.
• Responsible for all ticket holder customer service-related upgrades, priority point systems, etc.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable, and preparation of sales reports/ticket revenue updates (this includes parking monies)
• Ensure ticket orders, payments, account information, and records are processed accurately & efficiently.
• Maintain accurate sales reports/ticket revenue updates
• Work with sales and marketing departments along with event promoters to set up various ticket discounts and promotions
• Oversee will call for all ticketed events and ensure compliance with all relevant ticket laws
• Process/fill approved charity ticket requests; document all complimentary tickets issued
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives
• Manage box office operations before, during, and after events, ensuring efficient guest flow and resolution of escalated guest concerns.
• Oversee the creation and control of the fiscal budget for the Box Office department
• Develop and implement comprehensive ticket sales programs
• Recruit, train, schedule, develop, and evaluate part-time box office team members, fostering a culture of accountability and exceptional guest service
• Monitor staffing levels to ensure efficient labor utilization while delivering exceptional guest service during event operations.
• Establish and maintain effective working relationships with internal/external customers
• Analyze challenges, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of organizational objectives
• Comprehend and make inferences from written sales materials
• Maintain accurate event documentation, archival records, and operational files in accordance with company standards.
• Exercise confidentiality and integrity upon handling customer personal/financial information
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles
• Other duties and projects assigned

• Bachelor's Degree from an accredited college or university with major coursework in business management, sports management, business administration, or another related field.
• 3-5 years of increasingly responsible box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility, or other multi-purpose public assembly facility.
• Knowledge of operational characteristics, services, and activities of stadium, arena, public assembly facility, or convention center sales programs.
• Knowledge of federal, state, and local regulations.
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, databases, presentations, graphic design, PowerPoint, and Internet software.
• Familiarity with Ticketmaster ticketing software.
• Knowledge of terminology used in box office/sales settings.
• Knowledge of principles of budget preparation and control.
• Communicate clearly and concisely, both orally and in writing.
• Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator.
• Ability to work a flexible schedule, including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days, and extended numbers of days.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.