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Mercier Consultancy Group

Spanish Speaking Customer Service Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece€15k - €18k

About the Job

Requirements

  • Native or fluent Spanish, spoken and written.
  • A valid EU passport is mandatory.
  • Ability to work effectively in an on-site office environment in Athens.
  • Comfort navigating digital tools and customer relationship management software.

Responsibilities

  • Provide technical or general support to customers via phone, email, and chat.
  • Resolve customer inquiries efficiently while maintaining high service standards and customer satisfaction.
  • Represent the client brand professionally in customer interactions.
  • Maintain accurate records of customer interactions and service documentation in the customer relationship management system.
  • Collaborate with international team members to share insights and improve service workflows.
  • Identify opportunities to provide value-added services during customer interactions.
  • Stay updated on product or service knowledge to provide accurate information to end users.

About the Company

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