Hospitality Industry Consultant

Company:

Marsh

Description:

We are now seeking bright and ambitious individual to strengthen the growth of business in the Singapore team as a Hospitality Industry Consultant (8 months contract).

The Hospitality Industry Consultant is responsible for developing and maintaining trusted relationships with leading hospitality organizations and serving as a strategic industry partner to clients’ senior rewards stakeholders.

A key responsibility is running the Hospitality Forum (HIRG) for senior representatives from organizations such as Hilton, Marriott International, IHG Hotels & Resorts, Accor, Hyatt, and other major hotel groups. The role holder brings together industry leaders to discuss shared challenges, emerging trends, workforce priorities, rewards, talent, employee experience, and the future of hospitality through thought leadership, and connecting clients with relevant Marsh expertise.

Key Responsibilities:

Client Relationship Management

• Act as a key relationship contact for hospitality clients, understanding their strategic priorities, business challenges, and evolving workforce needs.
• Engage regularly with senior HR, Rewards, Talent, Operations, and business leaders.
• Identify opportunities to deepen relationships and connect clients with appropriate Marsh specialists and solutions.
• Maintain regular contact with key stakeholders through structured meetings, industry events, roundtables, and informal relationship-building activities.

Hospitality Forum Management

• Manage the regional Hospitality Forum (HIRG) for senior reward leaders from major hotel management companies and other relevant hospitality organizations.
• Define the forum’s annual priorities, themes, calendar, and engagement approach in consultation with participating members.
• Organize and facilitate regular forum meetings, roundtables, leadership discussions, and other member engagements.
• Prepare agendas, discussion materials, briefing notes, meeting summaries, and follow-up actions.
• Continuously improve the value, relevance, and profile of the Hospitality Forum.

Industry Insight and Thought Leadership

• Maintain a current understanding of trends affecting the global and regional hospitality industry.
• Develop and share relevant industry perspectives, briefings, articles, and discussion materials for clients and forum members.
• Gather insights from clients and the broader market to identify common challenges and emerging opportunities.
• Contribute to hospitality-related research, surveys, benchmarking, and thought leadership initiatives.
• Position Marsh as a knowledgeable and connected partner to the hospitality sector.

Business Development and Account Growth

• Identify potential opportunities arising from client conversations, forum discussions, industry developments, and market activity.
• Collaborate with account teams and specialist practices to develop relevant solutions for clients.
• Contribute to proposals, credentials presentations, client briefings, and business development conversations where appropriate.
• Facilitate introductions between clients and Marsh subject-matter experts.
• Support cross-practice collaboration and ensure hospitality opportunities are appropriately coordinated.
• Contribute to account planning and relationship strategies for priority hospitality clients.

Consulting and Advisory Support

• Provide targeted input to consulting assignments where the role’s industry knowledge and client relationships add value.
• Support the scoping of client needs and help shape relevant consulting propositions.
• Review or contribute to client materials, industry analysis, and recommendations as appropriate.
• Bring practical hospitality-sector context to consulting teams.
• Support the transition from relationship discussions to formal consulting opportunities when required.

What you need to have:

• 5 to 8 years of experience with preference in hospitality, industry relationship management, client development, consulting, HR, rewards, talent, events, or a related field.
• Experience organizing and facilitating executive forums, roundtables, conferences, or industry events.
• Strong written, verbal, presentation, Microsoft Excel, Microsoft PowerPoint and facilitation skills.
• Prior experience in professional services, advisory, or a commercial relationship-management environment is advantageous.
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.