Store Experience Team Lead
Leawood
Confirmed live in the last 24 hours
Yeti

1,001-5,000 employees

Manufactures durable outdoor gear and coolers
Company Overview
YETI is a company deeply committed to enhancing outdoor experiences, offering employees the chance to contribute to sustainable, high-quality products designed for the wilderness. Their competitive edge lies in their unwavering dedication to their mission, consistently expanding their product line while maintaining the quality and durability they're known for. This commitment to excellence, combined with a culture that values the outdoors, positions YETI as an industry leader in outdoor gear.
Consumer Goods

Company Stage

N/A

Total Funding

N/A

Founded

2006

Headquarters

Austin, Texas

Growth & Insights
Headcount

6 month growth

8%

1 year growth

30%

2 year growth

52%
Locations
Leawood, KS, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Marketing
Customer Service
CategoriesNew
Sales & Account Management
Customer Success Management
Field Sales
Requirements
  • High school diploma required
  • At least 2 years of management experience in a fast-paced, high volume retail environment
  • Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred
  • Exceptional interpersonal skills
  • Excellent decision-making skills and ability to balance shifting priorities in fast-paced environment
  • Excellent verbal and written skills
  • Detail orientated and excellent organization skills
  • Proficient in Microsoft Office applications and retail systems as well as mobile POS
  • Available to work a flexible schedule including weekends, evenings, and holidays
Responsibilities
  • Support driving store sales and achieving store sales goals
  • Assist in monitoring progress and results against KPIs
  • Drive excellence in customer service in store by modeling brand service standards
  • Respond to all customer feedback and concerns immediately
  • Ensure store team engages with each customer to create an authentic brand experience
  • Cultivate customer-centric culture with on the spot recognition
  • Represent your store as an active brand ambassador within the community
  • Support execution of store marketing events
  • Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operations
  • Support execution of training programs
  • Ensure team is educated on product and assortment to enhance selling and customer engagement
  • Provide timely training, coaching, and feedback to enable team success and growth
  • Help ensure team follows all company and store policies and procedures
  • Assist in managing stockroom inventory and supply levels and organization
  • Help execute inventory receiving and replenishment processes efficiently and accurately
  • Provide a premium checkout experience using POS and/or mobile POS system
  • Maintain store visual merchandising standards
  • Execute floor-sets and merchandising direction
  • Support development of a high-performing team of customer focused Guides
  • Identify performance issues and inform Store Experience Leader
  • Provide on-going specific and timely feedback to the team
  • Ensure compliance with all Talent policies and procedures
  • Ensure compliance with loss prevention, safety, and security policies and procedures
  • Support execution of Loss Prevention/Security strategies to meet company shrink goals
  • Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately
  • Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand
  • Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others